Harrods Operations Executive
- Department
- Retail & Boutique Operations
- Industry
- Selective Retailing & Department Stores
- Posted
- Sept 30, 2026
Operations Executive at Harrods in London - drive process improvements and operational excellence for Customer Service teams in this hybrid role.
Role & Responsibilities
- Support the thorough testing of new systems and developments, creating and reviewing processes and training materials to ensure solutions are fit for purpose before rollout
- Manage stakeholder relationships effectively, maintaining clarity on project status, timelines, and challenges through leadership presentations and regular communication
- Develop comprehensive documentation, proposals, and requirements for system and process changes
- Review and maintain departmental business continuity plans to ensure Customer Service operations continue with minimal disruption
- Collaborate with Data Compliance and Information Security teams to establish and update processes ensuring compliance with the Data Protection Act and PCI standards
- Process Data Subject Access Requests and Deletions within required timescales while ensuring adherence to customer data protection standards
- Act as a central point of expertise, leveraging superior knowledge of store systems, operations, and procedures to drive performance improvements and champion best practice
Qualifications
- Demonstrated experience in an operations role with proven track record of systems and process improvement
- Advanced proficiency with Microsoft Office Suite and Visio
- Ability to quickly learn and adapt to new applications and systems
- Experience supporting multiple teams and managing competing priorities effectively
- Experience with stakeholder management and cross-functional collaboration
- Strong analytical and problem-solving capabilities with excellent numeracy skills
Skills
Experience
Previous experience in an operations role demonstrating competency in systems management, process improvement, and team coordination. Experience supporting multiple teams and managing priorities within a fast-paced, collaborative environment. Proven stakeholder management experience with the ability to coordinate across multiple departments and external partners.
Education
No specific educational qualifications are mandated; however, qualifications in business administration, operations management, or related disciplines are advantageous.
Workplace
This position is based in London, England, UK.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harrods, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Operations Manager», «Customer Service Operations Lead», «Process Improvement Specialist», «Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.