Harrods Merchandising Administrative Assistant

About Harrods

Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.

Harrods is seeking a Merchandising Administrative Assistant for its Harrods Collections department on a fixed-term basis, with a stated starting salary of £30,000. The role covers reporting and analysis, purchase order administration, replenishment, vendor performance reporting, delivery follow-up and shipment issue resolution.

Role & Responsibilities

• Produce weekly and ad hoc reports for stakeholders across the business.
• Assess purchase order requests from the buying team and key price changes for sale periods.
• Work with the Replenishment Analyst to ensure lines are correctly set up for replenishment.
• Approve and action purchase orders, including reviewing OTB forms.
• Document paperwork for unplanned overspends, highlight concerns to stakeholders, and keep the tracker up to date.
• Assist with the replenishment process.
• Produce weekly and daily trade reports to agreed timescales, maintaining a high degree of accuracy.
• Report on vendor performance, including purchase order fill rates and on-time deliveries, and identify opportunities for improvement.
• Chase deliveries and amend quantities and delivery dates with approval from the Merchandiser and Buying teams as required.
• Resolve shipment issues, coordinating with Distribution and Buying to ensure prompt resolution.

Qualifications

• Strong numerical and analytical skills, with a keen eye for data.
• Flexibility and adaptability to changing priorities, with the ability to perform duties effectively with minimal supervision and guidance.
• A strong customer service focus when dealing with internal and external parties.
• Excellent interpersonal and communication skills to build long-lasting working relationships.
• Prior administrative or merchandising experience is preferred but not essential.
• Computer literate, including Microsoft Word and Microsoft Excel; SAP knowledge is preferable.
• Strong attention to detail and accuracy in a fast-paced role.
• Excellent time-management skills and the ability and willingness to multitask.
• A proactive, solutions-based approach.

Skills

Workplace

Compensation

The base compensation for this position is GBP 30,000 per annum.

Benefits

Career-building opportunities and support across the business.

Culture

Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.