- Location
- Hammersmith England UK
- Employment
- Contract
- Seniority
- Lead
- Department
- Creative, Design & Styling
- Industry
- Selective Retailing & Department Stores
- Posted
- 12, 2026
About Harrods
Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.
Harrods is seeking a Lead Email Designer on a nine-month fixed-term contract to oversee the design, build and continuous improvement of its marketing, triggered and lifecycle emails. The role leads Email Designers and Developers, manages email approvals and responsive templates, and collaborates with CRM, Content and Creative teams.
Role & Responsibilities
- Design commercially effective, responsive, on-brand and consistent marketing, triggered and lifecycle email communications.
- Build email communications in Emarsys using reusable blocks within responsive templates; maintain and evolve the templates, ensuring designs are optimised for mobile.
- Oversee approval of all Harrods emails, reviewing design and build quality.
- Lead the email design team, including Email Designers and Developers, and support the Creative Design Manager.
- Collaborate with CRM, Content and Creative teams to deliver a unified and engaging brand experience for customers.
- Use analytics, competitor analysis and user testing insights to inform email creative and design.
- Learn and understand email user profiles and key personas.
- Deliver high-quality work to tight timescales and provide direction, feedback and guidance as a people manager.
Qualifications
- Fluent in Adobe Creative Suite, including Photoshop and Illustrator, and Figma.
- Strong technical skills in HTML and CSS; familiarity with Emarsys is a bonus.
- Good understanding of email client constraints, browsers and accessibility guidelines.
- Excellent communication skills and the ability to remain calm under pressure.
- Passion for design, a keen eye for typography and awareness of the latest trends.
- Able to deliver creative solutions that serve both users and the business.
Skills
Workplace
This position is based in Hammersmith, England, UK, within easy reach of London.
Explore jobs in England or in the UK.
Benefits
Company pension, flexible working, 25 days’ holiday, birthday off, up to 33% in-store discount (including the food hall and restaurants), and a season ticket loan.
Culture
Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harrods, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Email Design Specialist», «Email Design Team Lead», «Senior Email Designer», «Email Creative Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.