- Location
- 87–135 Brompton Road (View map)London SW1X 7XLUK
- Employment
- Full-time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 13, 2026
About Harrods
Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.
The Jewellery Brand Specialist represents luxury jewellery brands on the first floor at Harrods, combining product expertise and exceptional service to maximise sales and elevate the client experience. Responsibilities include sales planning, stock control, quality and visual standards, liaison with brand representatives, colleague education and clienteling. This is a permanent, full-time, fully on-site role working five days out of seven.
Role & Responsibilities
- Drive sales by monitoring performance and creating monthly sales plans with key actions to improve trade.
- Carry out stock checks, replenishment and quality control to ensure all items are in sellable condition.
- Act as the main point of contact for external brand representatives and educate colleagues about the brand.
- Promote clienteling by encouraging data capture, tracking appointments and monitoring conversion rates.
- Maintain high standards of visual presentation and stock accuracy.
- Build strong client and brand relationships while delivering exceptional service.
Qualifications
- Previous experience in luxury retail, ideally with jewellery or premium accessories.
- Strong commercial awareness and the ability to analyse performance and identify opportunities.
- Excellent client relationship skills, with a focus on delivering world-class service.
- Strong product knowledge and excellent communication skills.
- A commercially minded, detail-driven, proactive and accountable approach.
Skills
Experience
Previous experience in luxury retail, ideally with jewellery or premium accessories.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Benefits
A friendly working environment, career opportunities and support to build a career across the business's varied specialisms.
Culture
Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.