- Employment
- Full-time
- Seniority
- Entry-Level
- Department
- Human Resources, People & Culture
- Posted
- Nov 12, 2026
About Harrods
Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.
The HR Assistant provides high-volume administrative and HR support to concession colleagues, acting as a first point of contact for queries and helping maintain accurate records, reward card processes and service standards. The permanent, full-time role also contributes to service improvements, project work and team objectives.
Role & Responsibilities
- Provide customer service and HR support to concession colleagues through multiple HR channels.
- Manage and respond to queries through shared mailboxes and case management systems, ensuring timely resolution.
- Maintain accurate colleague records and support administrative processes in HR systems, including Workday.
- Support reward card administration and contribute to a seamless colleague experience.
- Contribute to service improvements, project work and team objectives while meeting service levels and performance targets.
Qualifications
- Previous experience in an administrative, HR, customer service or shared services environment.
- Strong organisational skills, with the ability to manage a high volume of work and prioritise effectively.
- Confidence using HR systems and Microsoft Office applications; experience with Workday is advantageous.
Skills
Experience
Previous experience in an administrative, HR, customer service or shared services environment.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Culture
Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.