Harrods Host
- Department
- Front Office, Concierge & Guest Experience
- Industry
- Luxury Hospitality & Experiential Travel
- Posted
- Sept 30, 2026
Host at Harrods' luxury restaurant in Knightsbridge, London. Premier front-of-house role in world-renowned hospitality setting.
Role & Responsibilities
- Serve as the first point of contact for arriving guests, creating a welcoming and sophisticated ambiance from moment of arrival
- Manage restaurant reservations in collaboration with the Head Host and reservations team to ensure precision and clarity
- Maximize restaurant covers by strategically managing bookings, walk-ins, and waitlist operations
- Seat guests according to the established table plan and provide menus with attentive service
- Collaborate with the Head Host and management team to orchestrate seamless day-to-day service delivery
- Maintain composure and professional presence in fast-paced, high-pressure service environments
Qualifications
- Excellent communication and customer service skills with a warm, genuine approach to guest interaction
- Demonstrated ability to remain calm, composed, and solution-oriented in pressurized situations
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Collaborative team orientation with active listening and supportive approach to colleagues
- Professional reliability and punctuality
Skills
Experience
Prior experience in a front-of-house hospitality role, preferably within a fine dining or luxury restaurant environment, is preferred but not essential for candidates demonstrating strong customer service acumen and hospitality-focused mindset.
Education
Secondary education or equivalent professional qualification preferred; however, candidates with substantial hospitality experience may be considered regardless of formal academic credentials.
Workplace
This position is based in London, England, UK.
Benefits
Competitive salary plus service charge; staff canteen access; up to 30 days' annual leave including bank holidays plus birthday off; up to 33% Harrods employee discount; comprehensive learning and development opportunities; career progression opportunities across 27 UK outlets and international locations.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harrods, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Maître d'Hôtel», «Front of House Coordinator», «Guest Reception Specialist», «Restaurant Greeter», «Dining Room Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.