Harrods Front of House Coordinator
- Department
- Front Office, Concierge & Guest Experience
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- Sept 30, 2026
Harrods Drybar seeks Front of House Coordinator in Knightsbridge. Manage salon operations, client experience, and appointments in luxury beauty retail environment.
Role & Responsibilities
- Greet clients with warmth and manage all check-in and check-out processes with professionalism and care
- Book appointments accurately using the Booker system and oversee daily salon diary management to optimise scheduling and flow
- Allocate clients to stylists and coordinate the daily salon operations to ensure seamless service delivery
- Manage telephone and email enquiries with exceptional communication etiquette and responsiveness
- Promote Drybar services, treatments, loyalty programmes, and retail products to enhance client engagement and revenue
- Maintain accurate and up-to-date client records and process all transactions with precision and confidentiality
- Ensure front of house and salon areas remain immaculate, welcoming, and fully stocked with necessary supplies
- Collect and encourage client feedback to support Net Promoter Score (NPS) initiatives and continuous improvement
- Comply with all hygiene protocols and sanitise tools and surfaces throughout the day to maintain health and safety standards
- Collaborate with stylists and management to enhance the overall client experience and support team objectives
Qualifications
- Demonstrated experience in a similar luxury service environment such as a salon, spa, or health club
- Exceptional communication skills with a genuine passion for delivering outstanding customer service
- Highly organised with the ability to manage multiple competing priorities and busy appointment schedules
- Team player with the ability to build positive, collaborative relationships with clients and colleagues
- Experience with appointment booking software or salon management systems (Booker experience preferred)
- Proactive mindset with the ability to anticipate client needs and think strategically about service enhancements
- Pride in personal presentation and an understanding that every client touchpoint reflects Drybar and Harrods standards
- Knowledge of or enthusiasm to develop expertise in haircare services, products, and customer journey best practices
Skills
Experience
Experience in a hospitality, salon, spa, or luxury retail setting is strongly preferred. Familiarity with appointment scheduling systems and a track record of delivering exemplary client service in a fast-paced environment will be advantageous.
Education
No formal educational qualification specified. Standard customer service training and salon industry knowledge are expected.
Workplace
This position is based in London, England, UK.
Benefits
Company pension, 22 days annual holiday, birthday off, up to 33% in-store discount (including restaurants), season ticket loan
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harrods, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Reception Coordinator», «Client Services Coordinator», «Salon Operations Associate», «Front Desk Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.