Harrods Front of House and Reservations Advisor
- Department
- Front Office, Concierge & Guest Experience
- Industry
- Luxury Hospitality & Experiential Travel
- Posted
- Sept 30, 2026
Front of House and Reservations Advisor at Harrods Hair and Beauty Salon, Knightsbridge. Full-time permanent role managing bookings and client service.
Role & Responsibilities
- Act as the primary point of contact for all customers contacting the Hair and Beauty Salon, ensuring a warm and professional welcome
- Manage appointment bookings using the salon's appointment software with accuracy and attention to detail
- Maintain the appointment calendar with meticulous updates to ensure operational accuracy and client satisfaction
- Advise clients on appropriate treatments based on their needs and preferences
- Process customer transactions and deposits through tills
- Handle incoming calls and emails while navigating booking systems with proficiency and multitasking capability
- Convert leads and identify cross-sell opportunities for retail products and additional treatments
- Demonstrate discretion and empathy when discussing sensitive topics with clients
Qualifications
- Prior experience in a comparable establishment such as a spa, salon, health club, medi-spa, or aesthetic clinic
- Ability to build strong client rapport and demonstrate discretion when discussing sensitive topics
- Excellent written and verbal communication skills
- Proficiency with appointment management and booking systems
- Strong organizational capabilities and ability to multitask effectively
- Demonstrated understanding of and commitment to delivering exceptional customer service
Skills
Experience
Prior experience in a comparable luxury or high-end salon, spa, health club, medi-spa, or aesthetic clinic environment is preferred. Experience in customer-facing roles within hospitality or service-oriented settings is advantageous.
Education
GCSE or equivalent qualification level is expected; higher qualifications are advantageous but not essential.
Workplace
The role is situated in London, England, UK.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harrods, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Reservations and Client Services Advisor», «Salon Reception Coordinator», «Guest Relations and Appointments Specialist», «Salon Front Desk Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.