- Location
- Hammersmith England UK
- Employment
- Contract
- Seniority
- Mid-Level
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Selective Retailing & Department Stores
- Posted
- 13, 2026
About Harrods
Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.
Harrods is recruiting a Content Operations Executive to coordinate digital content planning, workflows, campaign tracking and performance reporting across web, app and CRM channels. The role is a 12-month fixed-term contract, with hybrid working and a minimum of three days on-site each week, depending on business needs.
Role & Responsibilities
- Support content calendars, campaign planning and briefing processes across digital channels.
- Coordinate content workflows and ad hoc content requirements.
- Produce regular performance reports and analysis covering website, app, homepage and campaign activity.
- Work with internal stakeholders to establish appropriate analytics and tracking requirements at the outset of projects.
- Identify insights and optimisation opportunities to improve content performance and customer engagement.
- Own and maintain campaign tracking assets, including QR codes, and serve as the contact for teams that need them set up or updated.
- Work with content, marketing, media and creative teams to support timely campaign delivery, efficient workflows and clear performance reporting.
Qualifications
- Previous experience in digital content operations, content management or a related digital marketing role.
- Experience using digital analytics platforms such as GA4, Content Square or similar reporting tools.
- Strong communication and stakeholder management skills, with the ability to work effectively across cross-functional teams.
- Organised and analytical, with the ability to manage multiple projects and competing priorities while meeting deadlines and maintaining accuracy and attention to detail.
- Passion for digital content and customer experience, and confidence using data to inform decisions and continuous improvement.
- Proactive, solutions-focused approach and comfort working in a fast-moving environment.
Skills
Workplace
The successful candidate will be located in Hammersmith, England, UK, with easy access to London.
Explore jobs in England or in the UK.
Benefits
Hybrid working, with the option to work from home for part of the week and a minimum of three days on-site, subject to business needs. Career-building opportunities and support.
Culture
Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harrods, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Digital Content Operations Executive», «Content Operations Specialist», «Digital Content Coordinator», «Content Marketing Operations Executive», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.