Harrods Community Manager
- Department
- Corporate Affairs, Sustainability & CSR
- Industry
- Selective Retailing & Department Stores
- Posted
- Sept 30, 2026
About Harrods
Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.
Harrods seeks Community Manager in London to drive social engagement, loyalty, and brand advocacy across digital channels.
Role & Responsibilities
- Manage and engage with social media communities through timely, customer-focused responses across owned channels and user-generated content
- Moderate discussions and maintain a positive, inclusive, and respectful online environment in line with community guidelines
- Monitor audience sentiment, social conversations, and emerging trends through social listening activities, sharing actionable insights with key stakeholders
- Support crisis and reputational management by identifying risks, escalating issues, and helping implement response plans when required
- Develop and refine community management processes, workflows, and reporting practices to optimise engagement, performance, and operational effectiveness
Qualifications
- Strong knowledge of social media platforms, social listening tools, and analytics reporting
- Excellent written communication skills with a keen eye for detail and accuracy
- Experience managing community engagement workflows and working to service level agreements (SLAs)
- Experience within a retail, consumer, or luxury brand environment
Skills
Experience
Experienced community management professional with demonstrated success in building genuine connections with online audiences across social platforms, balancing empathy and professionalism while representing brand values. Proven ability to manage competing priorities using data and audience insights to inform decisions.
Education
Not specified
Workplace
The successful candidate will be located in London, England, UK.
Culture
Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harrods, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Social Media Community Specialist», «Digital Community Coordinator», «Customer Engagement Manager», «Online Community Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.