Guerlain Account Manager

About Guerlain

Founded in Paris in 1828, Guerlain is one of the world’s most storied maisons of fragrance, beauty and skincare, renowned for its artisanal excellence, scientific innovation and enduring sense of French elegance. As an employer, Guerlain offers the opportunity to contribute to a living heritage where creativity, craftsmanship and responsible luxury meet. Its teams span perfumery, retail excellence, research, marketing, supply chain and corporate functions, united by a passion for exceptional products and client experience. With a strong commitment to biodiversity, sustainability and the preservation of savoir-faire, Guerlain attracts talents who aspire to shape the future of beauty while honoring nearly two centuries of legacy.

Role & Responsibilities

• Represent Guerlain and convey its values to customers and employees.
• Plan and manage sales objectives, customer-service excellence, and implementation of management strategy.
• Manage and develop employees, placing customer relationships and experience at the heart of all activities.
• Model a distinctive customer experience and impeccable service for the team.
• Apply and enforce Guerlain's sales method.
• Recruit, develop, and retain customers.
• Monitor and manage qualitative and quantitative retail performance KPIs.
• Ensure high-quality service on the shop floor and handle customer relationships, disputes, and complaints promptly and effectively.
• Implement Guerlain's commercial policy and ensure objectives are achieved.
• Contribute to setting and achieving objectives and P&L, respecting budgets and commitments.
• Analyse and share business KPIs and manage reporting.
• Drive the development of action plans, challenges, and partnerships in line with priorities, results, and activity.
• Participate in recruiting, training, and onboarding new employees in accordance with Guerlain's values.
• Foster a trusting team environment through close supervision, briefings, and team meetings, creating positive energy and well-being.
• Set individual and team objectives, evaluate performance, and identify training needs.
• Coach and train team members to develop their individual and collective skills, motivate them, build cohesion, and celebrate successes.
• Ensure compliance with point-of-sale procedures and operating rules, including cash desk operations, point-of-sale management, merchandising, and stock.
• Manage disciplinary measures in collaboration with HR.
• Oversee team administration, including schedules, payroll, bonuses, training, temporary staff, lunch vouchers, and uniforms.
• Supervise maintenance, including cleaning, linen, supplies, and suppliers.
• Manage risks relating to physical security, cash, and inventories.
• Ensure the counter's image is maintained through merchandising, cleanliness, organisation, and team grooming.

Qualifications

• At least 3 years of experience.
• Continually seek opportunities to develop and grow the business through events and new sales.
• Be organised and manage paperwork, team members, department and area managers, while meeting clients' needs.
• Be willing to go the extra mile to deliver exceptional luxury service.
• Be self-confident and comfortable approaching and engaging customers.
• Use strong selling skills to pursue additional sales.
• Demonstrate make-up application knowledge and identify products suited to customers' needs through excellent communication.
• Maintain an impeccable appearance and presentation.

Skills

Experience

Minimum 3 years

Culture

Guerlain cultivates a refined workplace culture rooted in French artistry, exceptional craftsmanship, and a deep respect for its heritage in fragrance and beauty. As an employer, it values creativity, excellence, and sustainability, encouraging teams to combine innovation with the Maison’s enduring sense of elegance and purpose.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.