Guerlain Account Manager

About Guerlain

Founded in Paris in 1828, Guerlain is one of the world’s most storied maisons of fragrance, beauty and skincare, renowned for its artisanal excellence, scientific innovation and enduring sense of French elegance. As an employer, Guerlain offers the opportunity to contribute to a living heritage where creativity, craftsmanship and responsible luxury meet. Its teams span perfumery, retail excellence, research, marketing, supply chain and corporate functions, united by a passion for exceptional products and client experience. With a strong commitment to biodiversity, sustainability and the preservation of savoir-faire, Guerlain attracts talents who aspire to shape the future of beauty while honoring nearly two centuries of legacy.

Role & Responsibilities

• Develop a distinctive customer experience and impeccable service, setting an example for the team.
• Apply and uphold Guerlain’s sales method.
• Recruit, develop and retain customers.
• Monitor and manage qualitative and quantitative retail performance KPIs.
• Ensure prompt, effective service on the floor, managing customer relationships, disputes and complaints.
• Implement Guerlain’s commercial policy and ensure sales objectives are achieved.
• Contribute to setting and achieving objectives and P&L, respecting budgets and commitments.
• Analyse and share business KPIs and manage reporting.
• Drive the development of action plans, challenges and partnerships based on priorities, results and activity.
• Participate in recruiting, training and integrating new employees in line with Guerlain’s values.
• Build a trusting team environment through close management, briefings and team meetings, fostering positive energy and wellbeing.
• Set individual and team objectives, evaluate performance and identify training needs.
• Coach and train the team, developing individual and collective skills, building cohesion, motivating employees and celebrating successes.
• Ensure compliance with point-of-sale procedures and operating rules, including cash desk management, point-of-sale management, merchandising and stock.
• Manage disciplinary measures in collaboration with HR.
• Oversee team administration, including schedules, payroll, bonuses, training, temporary staffing, lunch vouchers and uniforms.
• Oversee maintenance, including cleaning, linen, supplies and external suppliers.
• Manage risks relating to physical security, cash and inventories.
• Ensure the counter’s image is maintained through merchandising, cleanliness, organisation and team grooming.
• Participate in implementing merchandising with support teams.

Qualifications

• Innate sense of customer service and excellent interpersonal skills.
• A taste for challenges and sales.
• Results and customer orientation.
• Strong organisational capacity.
• Commercial sensitivity.
• Service orientation in a luxury environment.
• Proficiency in Office Pack (Word, Excel, PowerPoint).
• Knowledge of a business management application.
• Ability to coach and lead a team.
• Managerial courage.
• Dynamic and empathetic approach.
• Autonomous, with the ability to make proposals.
• Exemplary conduct in following procedures, maintaining a strong floor presence, and demonstrating appropriate attitude, presentation and elocution.
• Respect for confidentiality.

Skills

Experience

Minimum 3 years

Benefits

Competitive salary package, excellent benefits, productivity recognition incentives, brand discounts, and training and development programmes.

Culture

Guerlain cultivates a refined workplace culture rooted in French artistry, exceptional craftsmanship, and a deep respect for its heritage in fragrance and beauty. As an employer, it values creativity, excellence, and sustainability, encouraging teams to combine innovation with the Maison’s enduring sense of elegance and purpose.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.