Guerlain Account Manager
- Department
- Retail & Boutique Operations
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- Sept 15, 2026
About Guerlain
Founded in Paris in 1828, Guerlain is one of the world’s most storied maisons of fragrance, beauty and skincare, renowned for its artisanal excellence, scientific innovation and enduring sense of French elegance. As an employer, Guerlain offers the opportunity to contribute to a living heritage where creativity, craftsmanship and responsible luxury meet. Its teams span perfumery, retail excellence, research, marketing, supply chain and corporate functions, united by a passion for exceptional products and client experience. With a strong commitment to biodiversity, sustainability and the preservation of savoir-faire, Guerlain attracts talents who aspire to shape the future of beauty while honoring nearly two centuries of legacy.
Account Manager position at Guerlain Edinburgh. Lead sales and team management at HBeauty, St. James Quarter. Full-time, permanent role.
Role & Responsibilities
- Develop and deliver a distinctive customer experience and exemplary service by acting as a role model for the team
- Apply and enforce Guerlain's proprietary sales methodology consistently across all customer interactions
- Drive customer acquisition, engagement, and retention through strategic relationship management
- Monitor and manage all retail performance KPIs (qualitative and quantitative) and report against targets
- Ensure quality service delivery on the sales floor, manage customer inquiries and complaints with speed and efficiency
- Implement Guerlain's commercial policy and ensure achievement of sales objectives aligned with P&L performance
- Analyze and report on business KPIs, manage financial reporting and budget accountability
- Develop and lead action plans, promotional initiatives, and partnerships according to priorities and activity levels
- Recruit, train, and integrate new team members in accordance with Guerlain values and standards
- Foster a climate of trust through close team management, regular briefings, and positive engagement
- Set individual and team objectives, conduct performance evaluations, and identify training and development needs
- Coach and mentor team members to drive continuous skill development and collective excellence
- Ensure consistent application and compliance with all store procedures and operational guidelines
- Manage administrative responsibilities including schedules, payroll, bonuses, training, and related matters
- Supervise store maintenance, cleaning protocols, linen management, and supplier relationships
- Oversee risk management including physical security, cash handling, and inventory controls
- Ensure the counter maintains visual merchandising standards including product presentation, cleanliness, and team grooming
Qualifications
- Minimum 3 years of relevant retail, sales management, or hospitality experience in a luxury environment
- Demonstrated ability to lead and coach a team with strong managerial presence and decisiveness
- Exceptional customer service acumen and interpersonal skills
- Strong commercial sensitivity and results-oriented mindset
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
- Knowledge of retail business management systems and point-of-sale applications
- Exemplary professional standards including punctuality, presentation, confidentiality, and procedure adherence
Skills
Experience
Minimum 3 years of professional experience in retail management, sales, or luxury hospitality, with demonstrated success in leading teams and achieving sales targets in a customer-facing environment.
Education
No specific educational requirement stated; strong preference for candidates with training or certification in retail management, hospitality, or related fields.
Workplace
The successful candidate will be located in Edinburgh, Scotland, UK.
Benefits
Competitive salary package, excellent benefits including productivity recognition incentives, brand discounts, and access to unique training and development programmes.
Culture
Guerlain cultivates a refined workplace culture rooted in French artistry, exceptional craftsmanship, and a deep respect for its heritage in fragrance and beauty. As an employer, it values creativity, excellence, and sustainability, encouraging teams to combine innovation with the Maison’s enduring sense of elegance and purpose.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Guerlain, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Sales Manager», «Retail Manager», «Boutique Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.