Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Gucci is seeking a Client Advisor for its London – Multistore Heathrow location on a full-time, permanent contract. The role delivers personalised client experiences, builds lasting relationships and client portfolios, provides styling advice, and contributes to sales targets, category performance and store results.

Role & Responsibilities

• Deliver an outstanding, personalised and elevated client experience before, during and after the sale, exceeding client expectations at every interaction.
• Build strong, authentic relationships with clients by placing them at the centre, actively listening to their needs and anticipating future desires.
• Develop and nurture a solid client portfolio to ensure proactive, loyal and growing business.
• Demonstrate excellent product knowledge and sensitivity to materials and craftsmanship.
• Create personalised, versatile and timeless looks, acting as a stylist and trusted fashion adviser.
• Express a deep passion for fashion, trends and contemporary culture, translating them into relevant and inspiring styling proposals.
• Connect product storytelling with client lifestyles to reinforce emotional engagement and desirability.
• Drive individual sales performance and achieve KPI targets with a strong business mindset and entrepreneurial approach.
• Identify and maximise business opportunities through effective use of clienteling tools.
• Contribute actively to category performance and overall store results.
• Collaborate proactively with colleagues and management, fostering positive team spirit and collective success.
• Support front- and back-of-house activities as needed, contributing to smooth daily operations.
• Uphold visual merchandising standards and ensure product presentation reflects Gucci’s image.
• Act with professionalism, transparency and authenticity in all internal and external interactions.

Qualifications

• Previous experience in high-quality client service environments, preferably in fashion, luxury retail, accessories or luxury hospitality.
• Strong fashion sensibility and genuine passion for fashion culture and styling.
• Client-oriented mindset with strong relationship-building skills.
• Business-driven, proactive and results-oriented, with an entrepreneurial spirit.
• Excellent communication skills and the ability to create genuine, lasting client connections.
• Collaborative team player with a strong sense of responsibility.
• Comfort using digital tools and applications, with the ability to learn new technologies quickly.
• Ability to thrive in a fast-paced environment, multitask and prioritise effectively.
• Flexibility to work a retail schedule, including weekends and holidays.
• Fluency in English and the local language; additional languages are a plus.

Skills

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.