Goyard Sales Floor Supervisor

About Goyard

Goyard is one of France’s most discreet and storied luxury houses, renowned for its heritage in trunkmaking, travel goods, and the distinctive hand-painted Goyardine canvas. As an employer, the Maison offers an environment shaped by exceptional craftsmanship, confidentiality, and a profound respect for tradition. Its teams contribute to a culture where precision, patience, and client intimacy are valued as highly as commercial excellence. From ateliers to boutiques and corporate functions, Goyard attracts individuals who appreciate rarity, savoir-faire, and understated elegance, providing the opportunity to uphold a singular legacy while serving an international clientele with refinement and discretion.

Role & Responsibilities

• Lead daily business performance in one of the world’s largest boutiques, pursuing sales objectives in accordance with Goyard’s procedures and commercial policies.
• Manage performance through sales, conversion and average-basket KPIs; set clear objectives, track results and coach the team to improve performance.
• Orchestrate the sales floor by organizing client welcomes, allocating roles, managing client flow and cash-desk queues, and anticipating peak periods.
• Lead by example by selling regularly alongside the team on the sales floor and in the salon.
• Run energetic, informative morning briefings with the Boutique Manager or Assistant Store Manager, ensuring key information is understood and communicated.
• Maintain the boutique to Goyard’s standards for storage, presentation, cleanliness and comfort.
• Lead a team of 6–7 sales advisors and relay the Boutique Manager’s action plans and Goyard’s strategy.
• Ensure impeccable conduct and grooming across the team.
• Support advisors’ integration and skills development, sharing product knowledge and the art of service.
• Handle client escalations and after-sales matters tactfully and professionally.
• Monitor schedules, including breaks, and alert management to daily and seasonal fluctuations to maintain an exceptional client experience.
• Report regularly on traffic and client typology so schedules reflect sales-floor activity.
• Carry out boutique opening and closing procedures.

Qualifications

• 5–10 years of experience leading a sales and clienteling team, ideally in a high-volume flagship.
• A strong commercial mindset and the ability to read team composition, clientele and client flow, then orchestrate the sales floor in real time.
• A charismatic, positive and inspiring leadership style, clear managerial presence and strong professional ethics.
• A hands-on approach, including supporting advisors with clients on the sales floor and in the salon.
• Fluent English.
• Proficiency in Microsoft Office and comfort using POS and after-sales service software.
• Ability to remain calm and adapt quickly to shifting priorities, peak traffic and demanding clients.
• Motivation to join a team with recognized expertise and a house that actively lives its values of knowledge-sharing and proximity.

Skills

Experience

5–10 years leading a sales and clienteling team, ideally in a high-volume flagship.

Culture

Goyard cultivates a discreet, heritage-driven workplace where craftsmanship, precision, and long-term client relationships are central to daily practice. As an employer, the maison values excellence, confidentiality, and a deep respect for tradition, while encouraging teams to uphold the refined service standards that define its singular identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.