- Employment
- Full-time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 31, 2026
About Goyard
Goyard is one of France’s most discreet and storied luxury houses, renowned for its heritage in trunkmaking, travel goods, and the distinctive hand-painted Goyardine canvas. As an employer, the Maison offers an environment shaped by exceptional craftsmanship, confidentiality, and a profound respect for tradition. Its teams contribute to a culture where precision, patience, and client intimacy are valued as highly as commercial excellence. From ateliers to boutiques and corporate functions, Goyard attracts individuals who appreciate rarity, savoir-faire, and understated elegance, providing the opportunity to uphold a singular legacy while serving an international clientele with refinement and discretion.
Goyard is seeking a Floor Manager in London to lead sales performance and supervise a team of 6–7 sales advisors in a high-volume boutique. The role combines hands-on selling, client experience leadership, coaching, scheduling and boutique operations.
Role & Responsibilities
- Drive daily business performance in one of the world’s largest boutiques, meeting sales objectives in line with Goyard’s procedures and commercial policies.
- Manage performance through sales, conversion and average-basket KPIs; set clear objectives, track results and coach the team to improve performance.
- Orchestrate the sales floor by organizing the client welcome, allocating roles, managing client flow and cash-desk queues, and anticipating peak periods.
- Lead by example, selling regularly alongside the team on the sales floor and in the salon.
- Run energetic, informative morning briefings with the Boutique Manager or Assistant Store Manager, ensuring key information is understood and relayed.
- Maintain the boutique to Goyard’s standards for storage, presentation, cleanliness and comfort.
- Lead a team of 6–7 sales advisors and relay the Boutique Manager’s action plans and Goyard’s strategy.
- Ensure impeccable attitude and grooming across the team.
- Support the onboarding and skills development of sales advisors, sharing product knowledge and the art of service.
- Handle client escalations and after-sales matters with tact and professionalism.
- Monitor schedules, including breaks, and alert management to daily and seasonal fluctuations to preserve an exceptional client experience.
- Report regularly on traffic and client typology so schedules reflect sales-floor activity.
- Carry out boutique opening and closing procedures.
Qualifications
- 5–10 years of experience leading a sales and clienteling team, ideally in a high-volume flagship.
- Fluent English.
- Proficient in Microsoft Office.
- Comfortable using POS and after-sales service software.
- Able to stay calm and adapt quickly to shifting priorities, peak traffic and demanding clients.
- Charismatic, positive and inspiring leadership, with a clear managerial presence and strong professional ethics.
- Hands-on approach, including supporting sales advisors with clients on the floor and in the salon.
Skills
Experience
5–10 years leading a sales and clienteling team, ideally in a high-volume flagship.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Culture
Goyard cultivates a discreet, heritage-driven workplace where craftsmanship, precision, and long-term client relationships are central to daily practice. As an employer, the maison values excellence, confidentiality, and a deep respect for tradition, while encouraging teams to uphold the refined service standards that define its singular identity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Goyard, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Supervisor», «Retail Sales Supervisor», «Sales Team Supervisor», «Boutique Floor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.