- Location
- West Thurrock England UK
- Employment
- Full-time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 30, 2026
About Goldsmiths
Founded in Newcastle upon Tyne in 1778, Goldsmiths is a distinguished British jewellery and watch retailer and part of the Watches of Switzerland Group. Across its UK showrooms, the brand presents fine jewellery alongside timepieces from leading Swiss watchmakers, combining a longstanding heritage with a contemporary approach to luxury retail. As an employer, Goldsmiths brings together client advisers, watch and jewellery specialists, retail managers and support professionals. Its business places product knowledge, attentive service and lasting client relationships at the heart of the customer experience, offering a professional setting where appreciation for craftsmanship meets commercial expertise and the art of personal service.
The Deputy Store Manager assists the Showroom Manager in leading and developing the team, delivering an exceptional client experience, and driving business development. The role requires retail management experience, commercial awareness, strong clienteling and people skills, and a passion for the products.
Role & Responsibilities
- Assist the Showroom Manager in leading, motivating and developing the team to deliver an excellent client experience.
- Guide, mentor and develop a high-performing team.
- Support business development and drive the business forward.
- Build lasting client relationships and identify solutions that meet clients’ specific needs.
- Deliver an exceptional client experience across the showroom.
- Manage recruitment, performance and training.
- Conduct competitor analysis.
- Communicate business initiatives and follow up on actions.
Qualifications
- Proven track record in retail management.
- Commercial awareness and a strong understanding of clienteling, networking and event management.
- People-, sales- and client-focused approach.
- Strong people skills and a record of business development.
- Passion for the products.
Skills
Workplace
This position is based in West Thurrock, England, UK, within easy reach of London.
Explore jobs in England or in the UK.
Benefits
Holiday Purchase Scheme; 24/7 Employee Assistance Programme; 24/7 Virtual GP service; Share Save Scheme; birthday off; free wellbeing tools; generous discount scheme; enhanced maternity pay.
Culture
Goldsmiths combines the heritage of British jewellery retail with a client-focused luxury environment, where product expertise, attention to detail and trusted relationships are central to its teams’ work. Its showroom setting places particular value on polished presentation, collaboration and the ability to guide clients through meaningful purchases, from fine watches to engagement rings.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Goldsmiths, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager», «Retail Deputy Manager», «Deputy Retail Manager», «Assistant Showroom Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.