- Location
- Chelmsford England UK
- Employment
- Full-time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- 14, 2026
The Aftersales Administrator oversees daily department operations, liaises with clients, showroom teams and brand partners, and supports the showroom in delivering high-quality aftercare and service. The role calls for hospitality or luxury retail experience, strong communication and organisational skills, and a focus on lasting client relationships.
Role & Responsibilities
- Own the day-to-day operations of the Aftersales department.
- Act as a key liaison between clients, showroom teams and brand partners.
- Manage core administrative responsibilities while supporting the showroom in delivering aftercare and exceptional service standards.
Qualifications
- Experience within hospitality or luxury retail.
- Ability to build rapport and long-lasting relationships with clients.
- Understanding of what constitutes an exceptional client experience.
- Experience working within a high-performing team.
Skills
Experience
Experience within hospitality or luxury retail and working within a high-performing team.
Workplace
The role is situated in Chelmsford, England, UK.
Explore jobs in England or in the UK.
Benefits
Holiday Purchase Scheme; 24/7 Employee Assistance Programme; 24/7 Virtual GP service; Share Save Scheme; birthday leave; free wellbeing tools; generous discount scheme; enhanced maternity pay.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Goldsmiths, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «After-Sales Coordinator», «Service Administrator», «Customer Care Administrator», «Repair and Service Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.