Frédéric Malle Counter Manager

About Frédéric Malle

Frédéric Malle, founded in Paris in 2000, redefined haute perfumery through an editorial vision that places master perfumers at the center of creation. As an employer, the house offers a cultured, exacting environment where olfactory expertise, artistic independence, and impeccable client service meet. Its teams are encouraged to combine curiosity with precision, whether in boutiques, training, product development, communications, or international operations. Joining Frédéric Malle means contributing to a maison known for uncompromising quality, discreet luxury, and deep respect for the talents who compose, present, and preserve exceptional fragrances.

Frédéric Malle is seeking a Counter Manager at Liberty London to lead, coach and develop Sales Associates and deliver sales, customer service and operational targets. The role owns business planning, customer acquisition and retention, events, customer relationship management and team performance; it is a 27.5-hour full-time, regular position.

Role & Responsibilities

• Lead, coach and develop Sales Associates to achieve sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and team leadership.
• Manage the counter's business and resources, including financial planning.
• Guide team performance and hold team members accountable.
• Deliver business planning, consumer insights, event management, customer relationship management and frontline marketing.
• Build and maintain informal networks.

Qualifications

• Effective verbal and written communication skills and excellent interpersonal skills.
• Strong customer service skills and the ability to win people over.
• Results-oriented, with drive to meet objectives and standards and pursue goals beyond expectations.
• Recognises others' development needs and supports their growth.
• Anticipates, recognises and meets customers' needs.
• Handles difficult customer service situations with diplomacy and tact.
• Models respect, helpfulness and cooperation within the team.
• High attention to detail and strong organisational skills.
• Able to work autonomously and contribute to a team.
• Proactive and positive approach to work and tasks.
• Confidentiality, tact and discretion when dealing with people.
• Retail sales experience and team leadership experience; the required degree of experience depends on the business and store size.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of computerised systems, including email and Microsoft Excel.

Skills

Experience

Retail sales and team leadership experience; the required degree of experience depends on the business and store size.

Workplace

Benefits

Progressive career opportunities; training and development; competitive remuneration and benefits package.

Culture

Frédéric Malle offers a highly creative and discerning workplace culture shaped by artistic freedom, olfactory excellence, and a deep respect for the craft of perfumery. As an employer, the brand values intellectual curiosity, precision, and collaboration with exceptional talent, fostering an environment where individuality and refined expertise are central to its identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.