Frédéric Malle Counter Lead
- Department
- Retail & Boutique Operations
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- Sept 22, 2026
Counter Lead position at Frédéric Malle (Estée Lauder), London. Luxury beauty sales leadership, 30 hours/week part-time role.
Role & Responsibilities
- Drive sales turnover and market share by maximizing conversion and maintaining consistent consumer focus
- Maintain and elevate the professional brand image internally and externally across all customer interactions
- Achieve daily and weekly sales targets through strategic selling and consultative customer service
- Manage visual merchandising layouts, ensuring execution meets brand guidelines and commercial objectives
- Implement promotional strategies, discounts, and seasonal campaigns in line with company protocols
- Lead product knowledge development and ensure personalized recommendations that meet consumer needs
- Develop and execute consumer recruitment and retention strategies to build a loyal client base
- Maintain impeccable retail standards across product displays, housekeeping, pricing, and messaging
- Monitor daily deliveries, stock movements, and replenishment to optimize commercial performance
- Leverage digital tools and social media to enhance brand visibility and drive omnichannel engagement
- Manage customer complaints and refunds with professionalism, ensuring resolution aligned to company standards
- Ensure full compliance with health, safety, security, and operational auditable processes
- Identify emerging consumer trends and make data-driven recommendations to enhance product performance
Qualifications
- Proven experience in a fast-paced retail or consumer-facing luxury environment
- Commercial understanding with demonstrated awareness of the beauty and fragrance industry
- Strong organizational and prioritization abilities with the capacity to manage multiple initiatives simultaneously
- Excellent communication skills, both verbal and written
- Demonstrated ability to drive self-development and continuous improvement
- Consumer-centric mindset with a commitment to service excellence and building brand loyalty
Skills
Experience
Experience in fast-paced retail or consumer-facing roles, preferably within luxury beauty, fragrance, or specialty perfumery environments. Demonstrated track record of achieving sales targets and managing retail operations. Knowledge of point-of-sale management and omnichannel retail practices is advantageous.
Education
Secondary education or equivalent; additional retail management, beauty industry certification, or luxury retail training is desirable but not required.
Workplace
The successful candidate will be located in London, England, UK.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Frédéric Malle, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Manager», «Sales Lead - Luxury Beauty», «Retail Counter Supervisor», «Brand Ambassador Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.