- Location
- Manchester England UK
- Employment
- Full-time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Nov 11, 2026
About Francis Kurkdjian
Maison Francis Kurkdjian is a Parisian fragrance house founded in 2009 by master perfumer Francis Kurkdjian and Marc Chaya, renowned for translating emotion, craftsmanship and modern French elegance into exceptional scents. As part of the LVMH ecosystem, the Maison offers employees the intimacy of an entrepreneurial creative atelier with the reach and standards of a global luxury leader. Its culture values artistic excellence, precision, client devotion and collaboration across métiers, from creation and retail to communications and operations. For professionals inspired by beauty and innovation, it provides a refined environment where talent contributes to an exacting, poetic vision of contemporary perfumery.
The Account Manager represents Acqua di Parma and Maison Francis Kurkdjian at Selfridges, Manchester Exchange, leading Luxury Brand Ambassadors and driving account sales, client service and counter operations. The permanent, full-time role is 37.5 hours over five days and reports to the Area Manager.
Role & Responsibilities
- Achieve account sales targets set by the Area Manager and communicate them to the team in a motivational, achievable manner.
- Proactively sell Acqua di Parma and Maison Francis Kurkdjian products while delivering luxury service.
- Lead and coach the team to meet or exceed sales targets and KPIs.
- Stay informed about new launches, promotional activity, business trends in the luxury fragrance department and potential business opportunities; provide timely feedback to the Area Manager.
- Lead Luxury Brand Ambassadors in-store, fostering dedication, commitment and passion in delivering high service standards.
- Coordinate with the Retail Trainer so the team completes relevant training and provides customer service aligned with global guidelines.
- Maintain product knowledge and recommend fragrances to clients.
- Initiate client contact and welcome customers at the counter and through traffic-stopping engagement.
- Ensure service standards reflect Acqua di Parma and Maison Francis Kurkdjian.
- Develop the team to support business continuity and employee development, manage people matters, and ensure the team is trained to use on-counter technology.
- Keep counters immaculate and merchandise them in line with guidelines and brand standards.
- Ensure the team follows Grooming Guidelines and acts professionally, positively and as an example.
- Manage stock replenishment, unpacking deliveries, stocktaking, recording and summarising sales figures, stock damages and till procedures.
- Handle account administration, including sales analysis.
- Complete operational and administrative tasks to a high standard.
- Build and maintain professional relationships with stakeholders, including host-store management and LVMH Head Office, to support the counter and team.
- Follow company procedures and policies outlined in the employee handbook.
- Carry out additional duties as directed by management.
- Identify and interview team candidates through the shortlisting stage for final interview by the Area Sales Manager; support Store Approval processes; and work with the Area Sales Manager on probation reviews, appraisals and performance feedback sessions.
Qualifications
- Results- and business-oriented.
- Good leadership skills.
- Strong retail experience.
- Adaptable, with the ability to make decisions and solve problems.
- Self-confident and able to approach and engage customers with ease.
- Professional, proactive and positive.
- Excellent selling and communication skills.
- Good computer and analytical skills.
- Commercial awareness.
Skills
Experience
Minimum 3 years
Workplace
The role is situated in Manchester, England, UK.
Explore jobs in England or in the UK.
Culture
Maison Francis Kurkdjian cultivates a refined, creative workplace where olfactory artistry, precision, and innovation are central to every role. As part of the luxury fragrance world, it offers an environment that values craftsmanship, collaboration, and a deep sensitivity to beauty, detail, and client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.