Fendi Store Manager
- Location
- ManchesterNorth WestUK
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sept 17, 2026
About Fendi
Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.
Store Manager opportunity at Fendi Manchester — luxury retail leadership role on a fixed-term contract with LVMH.
Role & Responsibilities
- Monitor and achieve store performance metrics and relevant KPIs
- Assist in the selling process and demonstrate sales leadership to the team
- Conduct daily briefings with the team and animate Team Board communications
- Analyse business performance, propose and implement action plans to improve results and generate sales across product categories through cross-selling
- Set performance targets for team members and individuals with defined KPIs
- Monitor local trading environment and competitive activity to inform sales strategy
- Manage and supervise the team in the execution of all company operating and stock procedures
- Manage customer service quality to meet client expectations and deliver excellent service standards
- Develop loyal FENDI clients through CRM tools, clienteling actions, and in-store events
- Act as brand ambassador and strengthen relationships with VIP clients
- Improve Mystery Shopper results through targeted action plans
- Manage sales force to achieve sales goals and assign day-to-day tasks clearly
- Motivate employees to maximize team spirit, promote teamwork, and maintain harmonious staff relations
- Enhance individual performance through monthly discussions and daily coaching
- Collaborate with HR Department in recruiting qualified applicants to meet store needs
- Supervise store personnel and enforce company policies with appropriate disciplinary procedures
- Ensure proper management of staffing roster to provide adequate store coverage
- Set up in-store training routines and conduct induction training for new staff
- Identify individual and team training needs to develop talent and communicate to HR Department
- Manage day-to-day administration and staff needs
- Review and submit sales and operational reports to management in compliance with company KPIs and policies
- Inform management of store-level decisions and procedures relating to business and staff issues
- Control costs effectively and ensure efficient store operations
- Ensure Fendi standards are applied and maintained across customer service, internal control, and back-office activities
- Ensure visual merchandising is consistent with company standards and optimally displayed in alignment with sales performance
Qualifications
- Bachelor's Degree or Master's Degree preferred
- Minimum 10 years' experience in a managerial role
- Strong selling and communication skills
- Administration and financial skills
- Excellent relationship and interpersonal skills
- Leadership, confidence, organization, and professionalism
- Strong customer service skills
- Computer skills and retail management system knowledge
- Goal-oriented and multitasking capability
- Strong knowledge of and genuine interest in the fashion and luxury industry
- High standard personal image management
Skills
Experience
Minimum 10 years of experience in a managerial capacity, ideally within luxury retail or fashion environments. Demonstrated success in driving store performance, managing teams, and developing client relationships in a premium retail setting is essential.
Education
Bachelor's Degree or Master's Degree preferred; formal qualification in business administration, retail management, or fashion is advantageous.
Workplace
The successful candidate will be located in Manchester, North West, UK.
Culture
Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fendi, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Retail Store Director», «Shop Manager», «Luxury Retail Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.