- Employment
- Full-time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 9, 2026
About Fendi
Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.
Fendi seeks a Senior Client Advisor for its New Bond Street flagship boutique in London to deliver a luxury client experience, drive sales and develop client relationships. The permanent, full-time, on-site role also supports store, stock and visual merchandising operations.
Role & Responsibilities
- Deliver an extraordinary, luxurious experience to clients as a FENDI Ambassador.
- Upsell, cross-sell and promote multiple purchases across all product categories.
- Monitor individual sales performance and meet targets and KPIs set by the Department Manager or Store Manager.
- Provide customer feedback on products, particularly newly launched products.
- Strengthen client relationships and develop a loyal FENDI customer base using appropriate CRM tools and the company’s CRM tools.
- Implement CRM campaigns and arrange one-to-one appointments in line with targets and guidelines.
- Deliver professional, individualised customer service that meets client expectations.
- Perform store duties assigned by team leaders and management.
- Operate the company Sales Management system for stock transfers, payments, stock inquiries and customer database entries.
- Maintain inventory accuracy by receiving, displaying and storing merchandise according to company guidelines when the shop has no backroom stock assistance.
- Support store stocktakes and cycle counts.
- Maintain visual merchandising according to company guidelines, keep the store safe and clean, and complete daily housekeeping duties.
- Carry out other duties within the role’s capacity as reasonably required by the company.
Qualifications
- At least 3 years of experience in the fashion retail industry, including at least 1 year in luxury sales.
- Experience in the relevant product category is essential; strong styling skills are an advantage.
- A bachelor’s degree or equivalent is preferred.
- Maintain high personal image standards.
- Strong selling and communication skills.
- Excellent relationship-building skills; self-reliant, friendly and patient.
- Organisation, professionalism and self-confidence.
- Strong customer service skills.
- Computer skills and knowledge of retail management systems.
- Goal-oriented approach and ability to multitask.
- Strong knowledge of and/or interest in the fashion and luxury industry.
- Fluent English; knowledge of a second language is an advantage.
Skills
Experience
At least 3 years in fashion retail, including at least 1 year in luxury sales
Education
Bachelor’s degree or equivalent preferred
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Culture
Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.