Fendi Senior Client Advisor

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Provide clients with an extraordinary, luxurious experience as a Fendi Ambassador.
• Upsell, cross-sell and multiply sales across all product categories.
• Monitor individual sales and achieve performance targets and KPIs set by the Department Manager or Store Manager.
• Provide feedback on products, especially newly launched products.
• Strengthen customer relationships and nurture a loyal Fendi client base using appropriate CRM tools and the company’s CRM tools.
• Implement CRM campaigns and arrange one-to-one appointments in line with targets and guidelines.
• Deliver professional, personalised customer service that meets client expectations.
• Carry out store duties assigned by team leaders and management.
• Operate the company Sales Management system for stock transfers, payments, stock enquiries and customer database input.
• Maintain inventory accuracy by receiving, displaying and storing merchandise according to company guidelines, where the store has no backroom stock assistance.
• Support store stocktakes and cycle counts.
• Maintain visual merchandising according to company guidelines.
• Maintain a safe, clean store environment and carry out daily housekeeping duties.
• Carry out other duties within the role’s capacity as reasonably required by the company.

Qualifications

• At least 3 years’ experience in the retail fashion industry, including at least 1 year in luxury sales.
• A bachelor’s degree or equivalent is preferred.
• Maintain a high standard of personal presentation.
• Strong selling and communication skills.
• Excellent relationship-building skills; self-reliant, friendly and patient.
• Organisation, professionalism and self-confidence.
• Strong customer service skills.
• Computer skills and knowledge of retail management systems.
• A goal-oriented approach and ability to multitask.
• Strong knowledge of, and/or interest in, the fashion and luxury industry.
• Fluent English; knowledge of a second language is a plus.

Skills

Experience

At least 3 years in the retail fashion industry, including at least 1 year in luxury sales

Education

Bachelor’s degree or equivalent preferred

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.