- Employment
- Full-time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 13, 2026
About Fendi
Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.
Fendi is seeking a Department Manager for its Leather Goods & Accessories department at Selfridges in London. The role partners with the Store Manager to oversee department performance, sales, client experience, merchandising, stock and team development. This is a permanent, full-time, on-site position.
Role & Responsibilities
- Lead and develop the department business through strategic understanding and engagement with relevant stakeholders.
- Monitor category and department performance against relevant KPIs.
- Analyze category performance and propose and implement action plans to improve results.
- Set category performance targets for the team and individuals with the Store Manager.
- Monitor competitors’ trading activity and report feedback to the Store Manager.
- Use clienteling tools to achieve department and store business goals.
- Provide sales leadership through excellent customer service and clienteling activities.
- Manage service quality to meet customer expectations and maintain excellent service standards.
- Improve Mystery Shopper results through action plans.
- Implement appropriate CRM tools and develop loyal customers for the product category.
- Represent the brand and category by educating VIP and new clients.
- Participate in clienteling projects as required.
- Ensure the team properly manages, displays, stores and maintains merchandise.
- Maintain inventory accuracy and shrink rates within company standards.
- Report best-seller stockouts to the Stock Planning and Merchandising team.
- Maintain visual merchandising in line with company standards.
- Periodically align visual merchandising with sales performance.
- Optimize displays and proximity storage.
- Discuss individual performance monthly and coach team members.
- Motivate the team to achieve individual and store objectives.
- Organize the team efficiently in line with business needs and delegate responsibilities.
- Translate strategic and business goals into concrete individual actions and objectives.
- Conduct category training for the team.
- Deliver the in-store training routine set by the Store Manager.
- Carry out other duties within the role’s capacity as reasonably required by the company.
Qualifications
- At least 5 years’ experience in a Supervisor role in fashion or luxury sales, with exposure to the relevant category.
- A Master’s degree or equivalent is preferred.
- Maintain a high standard of personal presentation.
- Strong selling and communication skills.
- Excellent relationship-building skills and self-reliance.
- Confidence, organizational skills and professionalism.
- Client focus and strong business acumen.
- Administrative and financial skills.
- Computer skills and knowledge of retail management systems.
- Goal-oriented approach and ability to multitask.
- Fluent English; a third language is a plus.
Skills
Experience
At least 5 years in a Supervisor role in fashion or luxury sales, with exposure to the relevant category.
Education
A Master’s degree or equivalent is preferred.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Culture
Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.