Fendi Department Manager

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Lead and develop the department’s business through strategic understanding and engagement with relevant stakeholders.
• Monitor and achieve category department performance against relevant KPIs.
• Analyze category performance and propose and implement action plans to improve results.
• Set category performance targets for the team and individuals in partnership with the Store Manager.
• Monitor competitors’ trading activities and report feedback to the Store Manager.
• Use clienteling tools to achieve department and store business goals.
• Lead sales by delivering excellent customer service and implementing clienteling activities.
• Manage customer service quality to meet expectations and maintain excellent service standards.
• Improve Mystery Shopper results through action plans.
• Implement appropriate CRM tools and develop customer loyalty within the product category.
• Represent the brand and category when educating VIP and new clients.
• Participate in ad hoc clienteling projects.
• Ensure the team properly manages, displays, stores and maintains merchandise.
• Maintain inventory accuracy and shrink rates within company standards.
• Report best-seller stockouts to the Stock Planning and Merchandising team.
• Maintain visual merchandising in line with company standards.
• Periodically align visual merchandising with sales performance.
• Optimize displays and nearby storage.
• Discuss individual performance monthly and coach team members.
• Motivate the team to achieve individual and store objectives at the highest level.
• Organize the team efficiently according to business needs and delegate responsibilities.
• Translate strategic and business goals into concrete individual actions and objectives.
• Deliver category training to the team.
• Conduct the in-store training routine established by the Store Manager.
• Support the Store Manager with store organization and the day-to-day management of the department, including merchandising, stock availability, sales, profitability, the customer journey and the team; meet KPIs and assigned goals.

Qualifications

• At least 5 years’ experience in a Supervisor role in fashion or luxury sales, with exposure to the relevant category.
• A master’s degree or equivalent is preferred.
• Maintain a high standard of personal presentation.
• Strong selling and communication skills.
• Excellent relationship-building skills and self-reliance.
• Confidence, organizational skills and professionalism.
• Client focus and strong business acumen.
• Administration and financial skills.
• Computer skills and knowledge of retail management systems.
• Goal-oriented approach and ability to multitask.
• Fluency in English; a third language is an advantage.

Skills

Experience

At least 5 years’ experience in a Supervisor role in fashion or luxury sales, with exposure to the relevant category.

Education

A master’s degree or equivalent is preferred.

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.