- Employment
- Full-time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Nov 5, 2026
About Estée Lauder
Estée Lauder is a global prestige beauty house with a legacy of innovation, elegance, and entrepreneurial spirit dating back to 1946. As an employer, the company offers the opportunity to contribute to a portfolio of admired luxury and beauty brands while upholding high standards of creativity, consumer insight, and excellence. It cultivates a dynamic, inclusive workplace where talent is encouraged to lead with imagination, collaborate across cultures, and grow through learning and mobility. Guided by its heritage and a forward-looking vision, Estée Lauder appeals to professionals seeking meaningful careers in a refined, international, and purpose-driven environment.
Estée Lauder seeks a Terminal Coordinator for a 36-hour-per-week role at London Heathrow Terminal 2, supporting Estée Lauder, Clinique, and La Mer. The coordinator drives terminal sales and operational performance, leads Beauty Advisors, manages retailer relationships, and aligns commercial plans, staffing, stock, and customer experience with airport traffic and flight activity.
Role & Responsibilities
- Own and deliver terminal-level sales targets and KPIs, including retail sales, ATV, IPT, and conversion.
- Translate brand strategy into actionable in-store plans.
- Identify commercial opportunities linked to passenger flow, nationalities, and flight profiles.
- Lead events, brand animations, and peak-trading strategies.
- Drive cross-brand synergy to maximise total category performance.
- Build a strong understanding of passenger volumes and trends.
- Analyse flight schedules, delays, and cancellations; identify peak-trading windows.
- Optimise staff deployment and coverage in response to demand.
- React in real time to operational changes and trading conditions.
- Build relationships with retail partners and store leadership.
- Negotiate additional space, visibility, and brand positioning.
- Drive promotional opportunities and activations.
- Represent Estée Lauder Companies centrally within the terminal.
- Balance the priorities of Estée Lauder, Clinique, and La Mer, ensuring clear brand differentiation and execution standards.
- Maximise cross-selling and trade-up opportunities, and align teams to deliver brand-specific objectives within one terminal strategy.
- Lead and develop Beauty Advisors, ensuring teams deliver exceptional customer service and consultation.
- Drive performance through coaching, feedback, and clear direction; maintain engagement and accountability across teams.
- Analyse performance against targets and the previous year; identify risks and opportunities across brands and categories.
- Create and implement terminal-level action plans.
- Ensure execution excellence across promotions, merchandising, and stock.
- Monitor stock availability, flag out-of-stock risks, and work with retailer partners on replenishment to minimise lost sales.
- Coordinate communication across brands, retailers, and teams; provide clear daily direction and performance updates and maintain stakeholder alignment.
Skills
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Culture
Estée Lauder fosters a high-performance, collaborative culture rooted in prestige beauty, innovation, and a deep understanding of consumers around the world. As an employer, the company values creativity, entrepreneurial thinking, inclusion, and continuous development, offering employees the opportunity to contribute to iconic brands while growing in a dynamic global environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Terminal Coordinator», «Travel Retail Coordinator», «Retail Performance Coordinator», «Multi-Brand Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.