Estée Lauder Counter Manager
- Location
- SilverburnScotlandUK
- Department
- Retail & Boutique Operations
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- Sept 22, 2026
Counter Manager position at Estée Lauder in Silverburn, UK—lead a sales team in luxury beauty retail with strategic planning and team development opportunities.
Role & Responsibilities
- Lead, coach, and develop Sales Associates to achieve sales targets, customer service standards, and operational objectives
- Create and execute agile business plans focused on customer acquisition and retention through strategic targeting and in-store events
- Manage customer relationship initiatives and deliver exceptional service in a luxury beauty environment
- Oversee team performance and hold team members accountable to performance standards
- Manage financial plans and allocate resources effectively
- Conduct in-store events and marketing activities to drive customer engagement
- Maintain high standards of product knowledge and visual merchandising at the counter
Qualifications
- Proven retail sales experience
- Demonstrated team leadership capabilities
- Strategic planning and execution experience
- Ability to develop and manage financial plans
- Proficiency with computerized systems including email and Microsoft Excel
- Excellent verbal and written communication skills
- Quality customer service skills with ability to handle challenging situations diplomatically
- High attention to detail and organizational abilities
- Ability to work autonomously while contributing effectively to team objectives
Skills
Experience
Proven retail sales leadership experience in a fast-paced environment with demonstrated success in team management and business development. Experience managing store or counter operations and achieving sales targets is essential.
Education
No specific formal educational qualification stated; retail management experience is prioritized over formal credentials.
Workplace
This position is based in Silverburn, Scotland, UK, within easy reach of Glasgow.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Manager», «Point of Sale Manager», «Retail Counter Leader», «Sales Team Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.