Estée Lauder Counter Manager

About Estée Lauder

Estée Lauder is a global prestige beauty house with a legacy of innovation, elegance, and entrepreneurial spirit dating back to 1946. As an employer, the company offers the opportunity to contribute to a portfolio of admired luxury and beauty brands while upholding high standards of creativity, consumer insight, and excellence. It cultivates a dynamic, inclusive workplace where talent is encouraged to lead with imagination, collaborate across cultures, and grow through learning and mobility. Guided by its heritage and a forward-looking vision, Estée Lauder appeals to professionals seeking meaningful careers in a refined, international, and purpose-driven environment.

Estée Lauder seeks a Counter Manager to lead, coach and develop Sales Associates and deliver sales, customer service and operational targets at the John Lewis counter in Brent Cross. The role carries full accountability for business planning, customer recruitment and retention, in-store events, customer relationship management and team performance; it is a 30-hour-per-week, fully flexible position.

Role & Responsibilities

• Lead, coach and develop Sales Associates to achieve sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, customer relationship management and leadership of a high-performing team.
• Guide team performance and hold team members accountable.
• Support team members’ development and strengthen their capabilities.
• Anticipate, recognize and meet customers’ needs, handling difficult service situations with diplomacy and tact.
• Build and maintain extensive informal networks and model respect, helpfulness and cooperation.
• Apply business planning, consumer insights, event management, customer relationship management and frontline marketing to support career progression.

Qualifications

• Proven leadership, coaching and business management skills gained in a fast-paced retail environment.
• Effective verbal and written communication skills and excellent interpersonal skills.
• Quality customer service skills and the ability to win people over.
• Results-oriented, with strong drive to meet objectives and standards and pursue goals beyond requirements or expectations.
• High attention to detail and strong organisational skills.
• Ability to work autonomously and contribute to a team.
• Proactive and positive approach to work and tasks.
• Confidentiality, tact and discretion when dealing with people.
• Retail sales experience and team leadership.
• Experience level dependent on business or store size.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of computerised systems, including email and Microsoft Excel.

Skills

Experience

Retail sales experience; the degree of experience required depends on business or store size.

Workplace

Benefits

Progressive career opportunities; training and development; competitive remuneration and benefits package.

Culture

Estée Lauder fosters a high-performance, collaborative culture rooted in prestige beauty, innovation, and a deep understanding of consumers around the world. As an employer, the company values creativity, entrepreneurial thinking, inclusion, and continuous development, offering employees the opportunity to contribute to iconic brands while growing in a dynamic global environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.