Estée Lauder Counter Manager
- Department
- Retail & Boutique Operations
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- Sept 22, 2026
Estée Lauder seeks a Counter Manager for a 4-month maternity cover role in Edinburgh. Lead a beauty counter team, drive sales, and manage operations.
Role & Responsibilities
- Lead, coach, and develop Sales Associates to achieve sales, customer service, and operational targets
- Create and execute an agile business plan to recruit and retain customers through strategic targeting and in-store events
- Manage customer relationship management initiatives and drive customer retention strategies
- Manage the financial performance of the counter, including planning and resource allocation
- Lead a high-performing team with accountability for performance, conduct, and development
- Anticipate, recognize, and meet customers' needs with diplomacy and professionalism
- Cultivate and maintain informal networks to drive business growth
- Model team qualities including respect, helpfulness, and cooperation
Qualifications
- Effective verbal and written communication skills with excellent interpersonal abilities
- Quality customer service skills with demonstrated ability to win people over
- Results-oriented with high drive to meet objectives and standards
- Proven ability to develop and coach team members
- Ability to handle difficult customer service situations with diplomacy and tact
- High attention to detail and organisational skills
- Working knowledge of computerised systems including email and Microsoft Excel
- Proactive and positive approach to work
- Ability to maintain confidentiality, tact, and discretion
Skills
Experience
Proven retail sales experience with demonstrated team leadership capabilities. Experience in strategic planning and execution, financial planning, and resource management is essential. The level of experience required is dependent on business and store size, but candidates should have first-line management experience in a fast-paced retail environment.
Education
No specific educational qualification stated; however, candidates are expected to demonstrate business management competency and professional communication skills.
Workplace
The successful candidate will be located in Edinburgh, Scotland, UK.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Manager», «Sales Manager - Point of Sale», «Fragrance Counter Lead», «Beauty Department Manager», «Retail Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.