Estée Lauder Counter Manager

About Estée Lauder

Estée Lauder is a global prestige beauty house with a legacy of innovation, elegance, and entrepreneurial spirit dating back to 1946. As an employer, the company offers the opportunity to contribute to a portfolio of admired luxury and beauty brands while upholding high standards of creativity, consumer insight, and excellence. It cultivates a dynamic, inclusive workplace where talent is encouraged to lead with imagination, collaborate across cultures, and grow through learning and mobility. Guided by its heritage and a forward-looking vision, Estée Lauder appeals to professionals seeking meaningful careers in a refined, international, and purpose-driven environment.

Estée Lauder is seeking a Counter Manager in Chester to lead, coach and develop Sales Associates and deliver sales, service and operational targets. The role owns business planning, customer acquisition and retention, in-store events and customer relationship management, with exposure to consumer insights and front-line marketing; it is a full-time, regular position.

Role & Responsibilities

• Lead, coach and develop Sales Associates to achieve sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and leadership of a high-performing team.
• Coach team members to reach their full potential and guide their performance while holding them accountable.
• Anticipate, recognize and meet customers’ needs, including handling difficult customer service situations with diplomacy and tact.
• Contribute to business planning, consumer insights, event management, customer relationship management and front-line marketing.

Qualifications

• Retail sales experience.
• Team leadership experience; the required degree of experience depends on the business and store size.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of computerised systems, including email and Microsoft Excel.
• Effective verbal and written communication skills and excellent interpersonal skills.
• Strong customer service skills and ability to win people over.
• Results-oriented, with strong drive to meet objectives and standards and pursue goals beyond expectations.
• Ability to recognize others’ development needs and strengthen their capabilities.
• Ability to build and maintain extensive informal networks.
• Ability to model respect, helpfulness and cooperation.
• High attention to detail and strong organisational skills.
• Ability to work autonomously and contribute to a team.
• Proactive and positive approach to work and tasks.
• Confidentiality, tact and discretion when dealing with people.

Skills

Experience

Retail sales experience; team leadership experience, with the required degree depending on business and store size; experience in strategic planning and execution.

Workplace

Benefits

Progressive career opportunities, training and development, and a competitive remuneration and benefits package.

Culture

Estée Lauder fosters a high-performance, collaborative culture rooted in prestige beauty, innovation, and a deep understanding of consumers around the world. As an employer, the company values creativity, entrepreneurial thinking, inclusion, and continuous development, offering employees the opportunity to contribute to iconic brands while growing in a dynamic global environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.