Estée Lauder Counter Lead
- Department
- Retail & Boutique Operations
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- Sept 22, 2026
Estée Lauder Counter Lead position at Boots Reading, temporary maternity cover through March 2027, 30 hours per week.
Role & Responsibilities
- Drive sales turnover and market share whilst maintaining consumer focus and professional brand representation
- Maximize sales performance through effective selling techniques, excellent service delivery, and adherence to retail standards
- Understand and work toward daily and weekly sales targets
- Maintain awareness of sales avenues including events, omnichannel platforms, and digital channels
- Monitor competitor activities and identify missed sales opportunities
- Leverage social media effectively to drive business and protect brand image
- Deliver the brand strategy and execute local marketing and events initiatives aligned with retailer activity
- Lead excellence in service delivery and create a culture of continuous improvement and customer delight
- Serve as a brand ambassador, ensuring brand values are represented and brought to life
- Manage refunds and complaints in line with company guidelines to satisfactory resolution
- Use digital tools to maintain up-to-date product and brand knowledge
- Develop consumer recruitment and retention strategies to build a loyal customer base
- Plan and execute visual merchandising layouts to guidelines and agreed timescales
- Ensure daily review and maintenance of retail standards including products, housekeeping, displays, messaging, and pricing
- Manage stock deliveries, movements, and associated administration within agreed company timeframes
- Implement company security policies and procedures to minimize stock loss
- Create and maintain a safe working environment in compliance with company and retailer policies
- Manage daily stock replenishment and make informed commercial decisions using sales reports
- Identify and manage all promotions and discounts in accordance with company guidelines
- Identify product trends and make suggestions to enhance product performance
Qualifications
- Experience in a fast-paced retail and/or consumer-facing environment
- Commercial understanding and awareness of the beauty and retail industry
- Effective communication, organizational, and prioritization skills
- Ability to drive self-development
Skills
Experience
Experience in a fast-paced retail and/or consumer-facing environment with demonstrated ability to drive sales and manage team operations. Commercial awareness and understanding of the beauty retail industry required.
Workplace
This position is based in Reading, England, UK, within easy reach of London.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Manager», «Sales Team Lead», «Point of Sale Supervisor», «Retail Counter Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.