Estée Lauder Counter Lead

About Estée Lauder

Estée Lauder is a global prestige beauty house with a legacy of innovation, elegance, and entrepreneurial spirit dating back to 1946. As an employer, the company offers the opportunity to contribute to a portfolio of admired luxury and beauty brands while upholding high standards of creativity, consumer insight, and excellence. It cultivates a dynamic, inclusive workplace where talent is encouraged to lead with imagination, collaborate across cultures, and grow through learning and mobility. Guided by its heritage and a forward-looking vision, Estée Lauder appeals to professionals seeking meaningful careers in a refined, international, and purpose-driven environment.

Role & Responsibilities

• Support Estée Lauder’s sales turnover and market share while maintaining a consumer-focused approach.
• Represent the Brand professionally to internal and external consumers.
• Maximise sales through selling, excellent service and high retail standards; understand daily and weekly targets.
• Follow store, Brand and Company procedures and guidelines to contribute to operational efficiency.
• Remain aware of additional sales channels, including events, omnichannel and digital, and keep up to date with competitor activity and missed opportunities.
• Use social media effectively to drive business and protect and enhance the Brand image.
• Deliver the Brand Strategy through an effective local plan, including local marketing and events aligned with retailer activity.
• Improve service levels continually and visibly, fostering a zero-complaints mindset and a culture of surprise and delight.
• Act as a Brand Ambassador, bringing Brand values to life.
• Resolve refunds and complaints in line with Company guidelines, consulting the Area Manager where appropriate.
• Use digital tools to keep knowledge current and deliver consumer recruitment and retention strategies that grow a loyal consumer base.
• Develop current product knowledge to provide an industry-leading experience and meet consumer needs.
• Plan and maintain standards for products, housekeeping, displays, messaging and pricing; review retail standards daily.
• Complete deliveries, stock movements and related administration within Company timeframes.
• Action auditable processes and administration according to Company guidelines, take corrective action in areas of risk, and fulfil information requests accurately and on time.
• Minimise stock loss by implementing Company security policies and procedures.
• Maintain a safe working environment for consumers in accordance with Company and retailer policies and procedures.
• Ensure health and safety responsibilities and operational activities achieve at least an “Acceptable” audit grade.
• Manage daily replenishment and use commercial reports to maximise sales performance and inform decisions.
• Plan and deliver visual merchandising layouts to guidelines and agreed timescales.
• Identify stock package issues, take corrective action and inform the Area Manager when issues are outside direct control.
• Manage promotions and discounts in line with Company guidelines.
• Identify trends and recommend ways to enhance product performance.

Qualifications

• Experience in a fast-paced retail and/or consumer-facing environment.
• Ability to drive self-development.
• Commercial understanding and awareness of the industry.
• Effective communication, organisation and prioritisation skills.
• Passion and energy for delivering inspirational, authentic and personalised customer service.
• Approachable, friendly manner and a can-do attitude.
• Previous beauty or fragrance experience is desirable.
• Confidence speaking with customers, getting to know them and understanding their needs.
• Flexible availability across days and hours; availability can be discussed with the hiring manager before or during interview.
• Proof of the right to live and work in the UK.

Skills

Benefits

Commission scheme, product discount, training and development.

Culture

Estée Lauder fosters a high-performance, collaborative culture rooted in prestige beauty, innovation, and a deep understanding of consumers around the world. As an employer, the company values creativity, entrepreneurial thinking, inclusion, and continuous development, offering employees the opportunity to contribute to iconic brands while growing in a dynamic global environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.