Estée Lauder Companies National Account Manager & Site Merchandiser
- Department
- Wholesale, Commercial & B2B Sales
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- Sept 22, 2026
National Account Manager & Site Merchandiser at Estée Lauder Companies, London. Manage Italian market execution and digital merchandising for pure-play retailers.
Role & Responsibilities
- Execute commercial activities supporting retail and net sales targets across pure-play retailer marketplaces
- Translate brand priorities into execution plans for product detail pages, promotions, and brand storefronts
- Support senior management in identifying risks and opportunities for launches, merchandising, and commercial events
- Manage product registration and maintenance on Vendor Central and catalogue setup with high-quality product information
- Coordinate creation and upload of rich media assets, building retailer-specific storefronts and review-seeding programs
- Use market data and tools to predict demand and align with supply chain teams on shipment plans and inventory levels
- Monitor key performance indicators including content health, availability, conversion rates, and traffic metrics
- Track promotional performance, escalate risks, and recommend optimisations for commercial impact
- Implement promotions and merchandising in line with commercial calendars and coordinate new product launch setup
- Liaise with retailer partner contacts for operational issue resolution and seamless asset handover
- Own brand store refreshes seasonally and audit product detail pages and storefronts regularly
- Optimise SEO, product titles, bullet points, and content to maximise visibility and conversion
Qualifications
- Professional-level Italian language proficiency (written and verbal)
- Advanced knowledge of Vendor Central for high-volume digital trading
- Proven experience in National Account Management with pure-play retailers
- Demonstrated expertise in Site Merchandising and product content management
- Strong collaborative mindset with ability to partner across multiple departments
- High degree of strategic organisation and ability to manage competing priorities
- Excellent communication, negotiation, and change management capabilities
- Analytical capability to interpret complex data and translate into actionable strategies
Skills
Experience
Proven background in National Account Management and Site Merchandising with pure-play retailers, with demonstrated ability to manage multi-brand execution across digital trading environments. Experience working with retail partners and managing cross-functional projects is essential.
Education
Not specified
Workplace
The successful candidate will be located in London, England, UK.
Benefits
25 days annual leave (excluding bank holidays), 1 additional day annual leave for birthday celebration, holiday purchase opportunity, bonus opportunity, ability to work remotely/abroad up to two weeks per calendar year, summer Fridays, generous staff discount, mental health wellbeing initiatives, benefits platform with exclusive discounts and offers, employee resource groups, LinkedIn Learning access
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Account Manager - Site Merchandising», «E-commerce Account Manager», «Retail Account Strategist», «Digital Merchandising Account Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.