Estée Lauder Companies Head of Creative Operations
- Department
- Creative, Design & Styling
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- Sept 22, 2026
Estée Lauder Companies seeks Head of Creative Operations in London to lead UK&I content transformation.
Role & Responsibilities
- Lead the transformation of the UK&I content operating model, translating global principles into clear and locally relevant approaches
- Define and implement a cohesive UK&I content strategy aligned to business, brand and commercial priorities
- Establish how content work is prioritised, commissioned, delivered and resourced across the UK&I ecosystem
- Align content demand, investment and capacity to areas of greatest commercial opportunity
- Manage resource allocation trade-offs when demand exceeds available capacity
- Provide senior leadership across internal creative capabilities, agency partners and freelancers
- Build strong collaborative partnerships with Brand Leadership, Finance, Procurement, Legal, Data and Media teams
- Create effective ways of working, governance and decision-making frameworks across the content ecosystem
- Champion continuous improvement in quality, effectiveness, efficiency and innovation
- Ensure the operating model remains scalable, flexible and future-focused as business and consumer needs evolve
Qualifications
- Significant experience leading creative operations, content transformation or a similar function within a complex, multi-brand or matrixed organisation
- Strong understanding of the UK&I commercial landscape, brand strategy and integrated marketing priorities
- Demonstrable experience designing and implementing operating models that connect people, partners, processes and investment
- Ability to translate strategic ambition into practical, measurable ways of working
- Strong commercial and financial acumen, with confidence in prioritising investment and making informed resource allocation decisions
- Proven experience leading and influencing senior stakeholders across multiple functions
- Collaborative leadership style with the ability to build trust and create clarity in complex environments
- Experience managing internal creative teams and external agency or freelance partnerships
- Strong judgement and decision-making skills with confidence to make difficult trade-offs
- Passion for creativity, innovation and operational excellence with focus on delivering meaningful impact
Skills
Experience
Significant experience leading creative operations, content transformation or similar functions within complex, multi-brand or matrixed organisations, with proven success in designing and implementing operating models at a strategic level.
Workplace
This position is based in London, England, UK.
About Cerulean
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Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Director of Content Operations», «Head of Creative Services», «Senior Creative Operations Manager», «Creative Transformation Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.