- Location
- 58 Hampstead High St (View map)London NW3 1QHUK
- Employment
- Full-time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 3, 2026
About Éric Bompard
Éric Bompard is a French cashmere house founded in 1985. Its design studio develops knitwear in France and works with manufacturing partners in Inner Mongolia. The house sells through its own boutiques and department store counters.
Éric Bompard is seeking a full-time Retail Supervisor for its Hampstead store in London, working 40 hours per week. The role is available immediately and oversees client experience, team coaching, sales performance, product knowledge, boutique standards, stock management and daily operations.
Role & Responsibilities
- Lead by example in delivering a premium, personalised client experience from welcome to farewell.
- Support, coach and motivate the team to achieve outstanding service standards.
- Handle complex client situations and build lasting client loyalty.
- Monitor individual and team sales performance and provide regular feedback.
- Maintain expert knowledge of the full product range, including quality, care, past collections and styling.
- Train the team in product knowledge and selling techniques.
- Represent the brand's image, values and standards at all times.
- Keep the sales floor, stockroom and shared areas immaculate.
- Uphold merchandising standards and support visual updates.
- Oversee deliveries and product checks.
- Monitor stock levels, help prevent stock loss and follow up on special orders.
- Help coordinate regular stock counts.
- Assist with scheduling and daily team organisation.
- Support opening and closing procedures in line with company and security policies.
- Foster a positive, collaborative and high-performing team spirit.
- Own daily, weekly and monthly sales targets.
- Analyse performance indicators and implement action plans to meet and exceed KPIs.
Qualifications
- Previous experience in retail supervision, preferably in premium or luxury fashion.
- Strong leadership and interpersonal skills.
- Passion for client service and high-quality products such as cashmere.
- Proactive, organised and results-driven.
Skills
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Culture
In stores, advisors explain the differences between knits, help clients choose a fit and show them how to care for cashmere. The Longue Vie program offers repairs and reknitting.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Éric Bompard, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Supervisor», «Boutique Supervisor», «Retail Team Supervisor», «Client Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.