Dorchester Collection Senior Infrastructure Support Engineer

About Dorchester Collection

Dorchester Collection operates hotels including The Dorchester in London, Hôtel Plaza Athénée and Le Meurice in Paris, and The Beverly Hills Hotel in Los Angeles County. Its properties hire across rooms, restaurants, kitchens, engineering and guest services.

Role & Responsibilities

• Operate, secure and improve infrastructure across the corporate office, datacentre, Azure and hotels worldwide, spanning on-premises, cloud and Microsoft 365 environments.
• Manage technology partners and serve as the senior escalation point for local helpdesk and regional IT teams.
• Run Windows Server, Active Directory, virtualisation, storage, remote access, backup and disaster recovery platforms.
• Manage the Azure estate, including networking, cloud firewalls, VM provisioning and lifecycle, disaster recovery and governance.
• Manage next-generation firewalls, remote access, site-to-site VPNs, switching and network access control.
• Design and maintain Windows and mobile builds, device policies, security baselines and app deployment.
• Manage access policies, privileged access, single sign-on, guest access and hybrid identity.
• Administer enterprise email, file sharing, collaboration and compliance tools, and provide infrastructure and governance support for AI, app and reporting platforms.
• Plan maintenance windows and communicate changes to regions and stakeholders.
• Lead global infrastructure projects end to end, from scoping and vendor proposals to planning and stakeholder updates.
• Provide senior second- and third-line escalation support to regional IT teams, join the on-call rota and coach junior colleagues.
• Manage MSPs and suppliers against agreed service levels.
• Support vulnerability remediation, cybersecurity event triage and response, and ongoing ISO 27001 alignment.
• Maintain SOPs, runbooks and build standards.

Qualifications

• Previous experience as an Infrastructure Support Engineer or in a similar role, ideally within a mid-sized to enterprise business.
• Hands-on experience with datacentre infrastructure, including Windows Server, VMware and/or Hyper-V, SAN storage and Veeam.
• Experience supporting a hybrid Active Directory and Microsoft Entra ID environment, including Conditional Access, PIM and enterprise app SSO.
• Advanced Microsoft Intune experience, including Autopilot, configuration and compliance policies, security baselines, app deployment and App Protection.
• Extensive administration experience across Microsoft 365: Exchange Online, SharePoint, OneDrive, Teams and Purview.
• Strong Azure IaaS and networking skills, including VMs, VNets, NSGs, VPN gateways, private endpoints and Site Recovery, with an understanding of Azure governance.
• A security-first mindset, with experience delivering projects and managing third-party partners.
• Comfortable communicating in English, the primary language used in the hotels.

Skills

Benefits

Complimentary stays with breakfast at all 10 Dorchester Collection hotels; 50% off at hotel bars and restaurants; refer-a-friend bonus scheme; development opportunities; social events throughout the year; free workday lunches via a prepaid contactless card; season ticket loan and cycle-to-work scheme; access to a discount platform featuring thousands of retailers; competitive retirement scheme.

Culture

Each hotel has its own kitchens, service teams and history. In Paris, for example, a sommelier at Le Relais Plaza works at Hôtel Plaza Athénée, while the pastry team at Le Meurice prepares work for a different house.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.