- Employment
- Full-time
- Seniority
- Entry-Level
- Compensation
- £29825.89/year
- Department
- Front Office, Concierge & Guest Experience
- Industry
- Luxury Hospitality & Experiential Travel
- Posted
- Nov 3, 2026
About Dorchester Collection
Dorchester Collection operates hotels including The Dorchester in London, Hôtel Plaza Athénée and Le Meurice in Paris, and The Beverly Hills Hotel in Los Angeles County. Its properties hire across rooms, restaurants, kitchens, engineering and guest services.
Dorchester Collection seeks a Reservations Specialist for its global contact centre at the corporate office in London, managing guest enquiries and bookings across its hotels by phone and email. The permanent, full-time role operates on shifts currently scheduled Monday to Sunday, 07:00–22:00, subject to change; annual salary is £29,825.89 plus monthly financial incentives.
Role & Responsibilities
- Handle guests’ telephone calls and email enquiries about reservations for all hotels in the Collection.
- Process bookings by telephone and email, and complete reservation-related follow-up to ensure an excellent guest experience.
- Communicate guests’ special requests to the relevant department and support alignment between the Global Contact Centre and the hotels.
- Prioritize and multitask in a fast-paced environment to meet response-time targets and stakeholder expectations.
- Bring the values of Personality, Passion, Respect, Working Together and Creativity to the role and help continue the Collection’s legacy.
Qualifications
- Comfort communicating in English, the primary language used in the global contact centre.
- Native or proficient spoken and written French, Italian or Arabic is preferred.
- Flexibility to work operational shifts, currently scheduled Monday to Sunday, 07:00–22:00, with hours subject to change.
Skills
Workplace
The successful candidate will be located in London, England, UK.
Explore jobs in England or in the UK.
Compensation
The base compensation for this position is GBP 29825.89 per annum.
Benefits
Monthly financial incentives; prepaid contactless-card lunches worth £2,772 annually for full-time employees; complimentary stays with breakfast at Dorchester Collection hotels; 50% off at hotel bars and restaurants; £750 refer-a-friend bonus; development opportunities; social events; season ticket loan; cycle-to-work scheme; access to a discount platform featuring thousands of retailers; subsidised access to gyms, fitness classes and wellness experiences; competitive pension scheme.
Culture
Each hotel has its own kitchens, service teams and history. In Paris, for example, a sommelier at Le Relais Plaza works at Hôtel Plaza Athénée, while the pastry team at Le Meurice prepares work for a different house.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dorchester Collection, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Hotel Reservations Agent», «Reservations Consultant», «Guest Reservations Advisor», «Booking Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.