Dorchester Collection Learning and Development Manager

About Dorchester Collection

Dorchester Collection operates hotels including The Dorchester in London, Hôtel Plaza Athénée and Le Meurice in Paris, and The Beverly Hills Hotel in Los Angeles County. Its properties hire across rooms, restaurants, kitchens, engineering and guest services.

Role & Responsibilities

• Champion product knowledge and service standards by delivering memorable training sessions and practical support.
• Contribute to a progressive learning and development function through employee engagement and living the company’s values.
• Represent the hotel with internal and external stakeholders, maintain a visible presence on the floor, and build strong relationships.
• Manage the learning and development function end to end, build relationships with the UK learning and development team, and champion the hotel’s student programmes.
• Design noticeboards, presentations and engaging activities for employees.
• Recruit in alignment with the collection’s values.
• Lead the ‘Place to Work’ team in organising events and social activities.
• Support the People and Culture team with administration and recruitment.
• Help managers and departmental trainers identify training needs in relation to departmental and hotel objectives.
• Develop, prepare and coordinate training plans, including What’s On calendars and Quarterly Development plans.
• Drive attendance by new starters at all Engage day 1–90 workshops.
• Implement and monitor on-the-job and off-the-job training programmes and processes, ensuring employees receive relevant development in line with departmental standards, policies and procedures, the hotel’s vision, mission and values, the six pillars, health and safety procedures, and licensing law.
• Support the Employee Satisfaction Survey and People Development Process.
• Maintain employee training records.
• Ensure employees know about internal and external development opportunities.
• Coordinate nominations for workshops.
• Stay current with industry best practice and recommend improvements.

Qualifications

• In-depth learning and development experience and knowledge; hospitality experience is an advantage.
• Experience with systems such as Core HR and Talent Soft.
• Excellent communication skills.
• Attention to detail.
• Ability to prioritise workload and take a proactive approach to tasks.
• Excellent written and spoken English.
• Advanced Microsoft skills, including PowerPoint and Excel.
• Immaculate presentation.

Skills

Benefits

Complimentary nights with breakfast within Dorchester Collection; 50% food and beverage discount at selected restaurants; employee introductory scheme; team member awards and incentive schemes; contributory pension scheme from commencement; life assurance; complimentary uniform laundering; complimentary duty meals at team member restaurants; online benefits system with discounts and rewards; Occupational Health services, including subsidised massage treatments and health clinics; complimentary eye tests for VDU users.

Culture

Each hotel has its own kitchens, service teams and history. In Paris, for example, a sommelier at Le Relais Plaza works at Hôtel Plaza Athénée, while the pastry team at Le Meurice prepares work for a different house.

About Cerulean

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