Dorchester Collection Food and Beverage Operations Manager

About Dorchester Collection

Dorchester Collection operates hotels including The Dorchester in London, Hôtel Plaza Athénée and Le Meurice in Paris, and The Beverly Hills Hotel in Los Angeles County. Its properties hire across rooms, restaurants, kitchens, engineering and guest services.

Role & Responsibilities

• Lead, coach, mentor and act as an ambassador of operational excellence.
• Provide guidance, direction and support across all Food and Beverage outlets, ensuring teams deliver exceptional guest experiences and commercial success.
• Maintain a visible presence across the division, engaging with guests and colleagues and identifying opportunities to enhance operations.
• Serve as the key operational link between outlet leadership teams and the wider hotel operation.
• Ensure Food and Beverage venues are fully prepared for service and maintain the highest levels of readiness.
• Work closely with Restaurant Managers, Bar Managers, In Room Dining, Events and Kitchen teams to deliver exceptional guest experiences at every touchpoint.
• Champion a guest-centric culture, embedding personalisation, recognition and emotional connection in every interaction.
• Build meaningful guest relationships and proactively address feedback, resolving concerns with professionalism, urgency and care.
• Identify opportunities to improve efficiency without compromising quality or the guest experience.

Qualifications

• Previous experience at a luxury five-star hotel as a Food and Beverage Operations Manager, Restaurant General Manager or in a similar leadership role.
• Passion for the role and the team, and a distinctive personality.
• Ability to empower team members to deliver bespoke service to all guests.
• Excellent verbal and written communication skills, with a professional presentation.
• Excellent attention to detail and commitment to excellence.
• Strong analytical skills.
• Commercial acumen and a proven track record in negotiation.
• Strong organisational and time-management skills, with the ability to manage multiple priorities to deadlines.
• Proactive, solution-driven approach.
• Creativity and passion for enhancing the guest experience.
• Strong stakeholder-management and teamwork skills.
• Commercial awareness in a Food and Beverage environment.

Skills

Experience

Previous experience at a luxury five-star hotel as a Food and Beverage Operations Manager, Restaurant General Manager or in a similar leadership role.

Benefits

Complimentary annual stays with breakfast at Dorchester Collection hotels; hotel and high-street and online shop discounts; Royal London Private Pension scheme with an 8% employer contribution; seasonal ticket loan; rental deposit scheme; private financial advice; eye care vouchers; access to apprenticeships from Level 2 to Hospitality Degree Level 5; social events; £1,000 referral bonus; immediate well-being advice.

Culture

Each hotel has its own kitchens, service teams and history. In Paris, for example, a sommelier at Le Relais Plaza works at Hôtel Plaza Athénée, while the pastry team at Le Meurice prepares work for a different house.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.