Diptyque Sales Assistant

About Diptyque

Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.

Role & Responsibilities

• Meet the store’s agreed sales KPIs for sales, ATV, UPT, conversion and CRM.
• Develop an understanding of business and KPI objectives on a daily, weekly and monthly basis.
• Assist with boutique reporting as needed and learn the till reporting systems.
• Approach and assist every customer to achieve sales targets.
• Build and maintain strong customer relationships and deliver detailed luxury service.
• Set exemplary customer-service standards for store staff and handle customer queries and complaints professionally.
• Support in-store and off-site events as required, with flexibility regarding working hours and locations.
• Use initiative to improve service levels for the store and the business.
• Maintain up-to-date knowledge of products, key trends, promotions and launches.
• Attend company training and identify personal development needs to the management team.
• Attend and contribute to weekly store team meetings, demonstrating awareness of the market and local area.
• Contribute to the store’s Retail Action Plan.
• Support the implementation and maintenance of in-store and window visual animations, including seasonal campaigns and gift wrapping.
• Maintain back-of-house areas to support the sales floor, including assisting with stock deliveries and replenishment.
• Keep the store and façade replenished, clean, neat and tidy.
• Support management with inventory accuracy.
• Work with the store team to cover and prepare for stocktakes as needed.
• Record and monitor sales, customer contacts and requirements.
• Assist the Assistant Manager and Store Manager with duties and additional tasks as required.
• Follow cash-handling guidelines, including those for petty cash and store closing.
• Follow the company dress code and grooming guidelines.
• Represent Diptyque as a Brand Ambassador.
• Maintain positive, motivating relationships with colleagues and foster a welcoming team spirit.
• Follow company rules and policies.
• As a store keyholder, follow all keyholder policies and guidelines.

Qualifications

• Passion for fragrance, beauty and luxury retail, with previous experience in these areas.
• Sales-focused, with a proven sales record.
• Strong people and performance-management skills.
• Highly developed customer-service skills and confidence interacting with the public.
• Self-motivated, focused and able to use initiative.
• Strong verbal and written communication skills.
• Maintain a professional, well-groomed appearance appropriate to the company and store.
• Available to work full-time with flexible hours, including Saturdays and some Sundays.
• Assertive and dynamic, with a positive, can-do attitude.

Skills

Culture

Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.