Diptyque Sales Assistant

About Diptyque

Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.

Role & Responsibilities

• Deliver agreed store sales KPIs focused on sales, average transaction value (ATV), units per transaction (UPT), conversion and CRM.
• Understand the business’s KPI and commercial objectives on a daily and weekly basis.
• Understand KPI reporting requirements for the host store and the company.
• Assist with boutique reporting as needed.
• Approach and assist every customer to achieve sales targets.
• Build and maintain strong customer relationships, delivering impeccable service.
• Support in-store and off-site events as required.
• Maintain up-to-date knowledge of products, key trends, promotions and launches.
• Attend key company training sessions.
• Maintain back-of-house areas to a high standard in support of the sales floor.
• Keep the counter clean, neat and tidy.
• Support the implementation and ongoing maintenance of in-store and window visual animations, including seasonal campaigns and gift wrapping.
• Record and monitor sales, customer contacts and requirements.
• Assist the Counter Manager with duties and additional tasks as required.
• Follow the host store’s cash-handling guidelines.
• Adhere to company dress code and grooming guidelines.
• Maintain good relationships with Diptyque colleagues.
• Comply with company and host store rules and policies.
• Work at other Diptyque locations in London if required.

Qualifications

• Passion for fragrance, beauty and luxury retail, with previous experience in these areas.
• Sales-focused, with a proven sales record.
• Strong people, performance and management skills.
• Highly developed customer service skills and confidence interacting with the general public.
• Self-motivated, focused and able to use initiative.
• Excellent verbal and written communication skills.
• Impeccable grooming and appearance appropriate to the company and host store.
• Available to work full-time with flexible hours, including Saturdays and some Sundays.
• Assertive, dynamic and consistently positive, with a can-do attitude.

Skills

Culture

Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.