Diptyque Retail Sales Advisor

About Diptyque

Founded in Paris in 1961 by Christiane Montadre-Gautrot, Desmond Knox-Leet and Yves Coueslant, Diptyque is a fragrance and lifestyle maison distinguished by its artistic heritage, imaginative storytelling and exacting craftsmanship. From its historic boutique at 34 Boulevard Saint-Germain, the house has cultivated an international presence through perfumes, scented candles and objects for the home. As an employer, Diptyque brings together talents across fragrance development, design, retail and corporate functions, united by an appreciation for beauty and the sensory experience. Its distinctive universe offers professionals the opportunity to contribute to a Parisian maison where creativity, attention to detail and thoughtful client relationships underpin the brand’s identity.

Role & Responsibilities

• Maximise retail sales and build strong relationships with customers and colleagues, representing Diptyque as a luxury brand ambassador.
• Deliver the store’s agreed sales KPIs, including sales, ATV, UPT, conversion and CRM.
• Understand daily and weekly business objectives and KPI reporting requirements for the host store and the company.
• Assist with boutique reporting as required.
• Approach and assist every customer to achieve sales targets, maintain strong customer relationships and deliver impeccable service.
• Work with the team on in-store and off-site events as required.
• Keep product knowledge current, including key trends, promotions and launches, and attend company training sessions.
• Maintain back-of-house areas to a high standard in support of the sales floor, and keep the counter clean and tidy.
• Support the implementation and ongoing maintenance of in-store and window visual animations, including seasonal campaigns and gift wrapping.
• Record and monitor sales, customer contacts and requirements.
• Assist the Counter Manager with duties and additional tasks as required.
• Follow host-store cash-handling guidelines, company dress code and grooming guidelines, and all company and host-store rules and policies.
• Maintain good relationships with Diptyque colleagues.

Qualifications

• Passion for fragrance, beauty and luxury retail, with previous experience in these areas.
• Sales-focused with a proven sales record.
• Strong people and performance management skills.
• Highly developed customer service skills and confidence interacting with the general public.
• Self-motivated, focused and able to use initiative.
• Strong verbal and written communication skills.
• Impeccable grooming and an appearance suited to the company and host store.
• Available to work full-time with flexible hours, including Saturdays and some Sundays.
• Assertive, dynamic and positive, with a can-do attitude.
• Excellent communication and interpersonal skills.
• Deep knowledge of the brand, its products and storytelling, aligned with brand values.
• Confident speaker, able to speak for 45 minutes, encourage questions and respond to them.
• Hospitable, engaging, professional, smiling and generous with others.
• Strong time-management skills, with the ability to guide discussions without rushing.

Skills

Workplace

Culture

Diptyque’s workplace culture is shaped by its Parisian artistic heritage, combining creative expression with a meticulous approach to fragrance, design and storytelling. Across its métiers, the Maison places emphasis on curiosity, craftsmanship and attention to detail, inviting employees to bring its distinctive universe to life through thoughtful client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.