Diptyque Client Advisor
- Department
- Retail & Boutique Operations
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- Sept 30, 2026
Diptyque Sales Assistant position at Selfridges Oxford Street, London. Join the luxury fragrance brand in a full-time retail role.
Role & Responsibilities
- Deliver agreed sales KPIs focused on sales volume, average transaction value, units per transaction, conversion rate, and customer relationship management
- Develop and maintain understanding of daily and weekly KPI and business objectives
- Approach and assist every customer to achieve sales targets whilst delivering impeccable service
- Maintain and develop strong relationships with customers through consultative selling
- Ensure comprehensive product knowledge, awareness of key trends, promotions, and product launches
- Support implementation and ongoing maintenance of visual merchandising animations, seasonal campaigns, and gift wrapping displays
- Maintain cleanliness, neatness, and tidiness of the counter and back-of-house areas to a high standard
- Record and monitor all sales, customer contacts, and customer requirements
- Participate in in-store and off-site events as required by the business
- Attend all key training sessions held by the company
- Support Counter Manager with additional duties as required
- Follow all host store cash handling guidelines and company dress code requirements
- Maintain positive relationships with all colleagues and adhere to company and host store policies
Qualifications
- Passion for fragrance, beauty, or luxury retail with proven experience in these sectors
- Proven sales record with demonstrated ability to exceed targets
- Strong customer service skills with confidence in public-facing interactions
- Expertly groomed appearance that reflects the Diptyque brand and Selfridges standard
- Strong verbal and written communication abilities
- Self-motivated and able to demonstrate initiative independently
Skills
Experience
Previous experience in fragrance, beauty, or luxury retail environments with a proven track record of sales achievement.
Workplace
The successful candidate will be located in London, England, UK.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Diptyque, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Assistant», «Sales Advisor», «Retail Associate», «Brand Ambassador», «Fragrance Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.