- Employment
- Full-time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 28, 2026
About Diesel
Diesel, a prominent name in the denim and casual fashion industry, has consistently been at the forefront of innovation, setting trends and redefining the luxury market. As part of the OTB Group, Diesel operates globally, with a presence in over 80 countries and more than 400 company-owned stores. The brand is renowned for its premium casual wear and its commitment to delivering exceptional customer experiences.
Diesel is seeking a Client Advisor in Ashford to deliver an excellent in-store experience, build lasting client relationships and achieve individual and team sales objectives. The role combines personalized service, cross-selling, CRM initiatives, payment operations, visual standards and loss prevention.
Role & Responsibilities
- Prioritize the client and their experience, with an in-depth understanding of clients’ desires, needs and expectations.
- Welcome and assist every client, delivering an excellent in-store experience.
- Use storytelling and engaging questions to connect with clients.
- Build authentic, long-term client relationships by making each experience personal.
- Handle customer complaints effectively, liaising with the line manager when necessary.
- Demonstrate active leadership on the sales floor, drive individual and team objectives, and take accountability for sales results.
- Engage proactively in cross-selling across departments to maximize sales opportunities and achieve individual sales targets and KPIs.
- Demonstrate brand and product knowledge.
- Manage payment operations, including returns, refunds, remote sales and tax-free transactions, accurately and punctually.
- Maintain high standards across the shop floor and visual displays, in line with company operational guidelines and stock procedures.
- Help maintain a high level of security and prevent product theft, including tagging garments and merchandise on the floor.
- Identify innovative ways to improve, stay current with fashion trends and competitors, and generate new ideas.
- Develop loyal client relationships through personal connections and CRM initiatives.
- Drive sales by understanding client desires and creating tailored client experiences to achieve strong sales performance.
Qualifications
- Previous experience in sales roles.
- Experience in structured fashion luxury or retail companies is a plus.
- Passion for retail and client service, with a commercial mindset.
- Excellent understanding of the luxury sector and sensitivity to product.
- Strong communication skills.
- Willingness to develop within the organization; willingness to relocate is a plus.
- Digital awareness and openness to new ways of working.
Skills
Experience
Previous experience in sales roles; experience in structured fashion luxury or retail companies is a plus.
Workplace
This position is based in Ashford, England, UK.
Explore jobs in England or in the UK.
Culture
Diesel fosters a dynamic and inclusive workplace culture that values creativity, innovation, and collaboration. The brand encourages personal and professional growth, empowering employees to contribute to its legacy of excellence in the fashion industry.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Diesel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Sales Associate», «Retail Sales Consultant», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.