Coach Store Supervisor

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experience
• Serve as a Brand Ambassador embodying Coach values and increasing brand awareness
• Lead implementation of company initiatives and support full operation of the business
• Establish trust, maintain integrity, and support collaboration within store and across the organisation to promote a fair, positive, inclusive culture
• Monitor and analyse sales data, identify trends, and make recommendations to enhance store performance
• Implement individualised team development to increase overall customer experience
• Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
• Support store with recruiting, interviewing, performance evaluation, and high-level training
• Provide necessary feedback and guidance to improve individual performance; hold team accountable for achieving individual and business goals
• Enforce team compliance with company policies, procedures, and store operational procedures
• Execute innovative strategies for exceptional customer experiences with both internal and external partners
• Create a customer-centric culture and mentor team on clienteling strategy to build long-term customer relationships
• Provide HR and conflict resolution support to team and district in absence of leadership team
• Champion company resources to support a healthy work environment

Qualifications

• 1+ years of equivalent experience managing competitive retail space at lead supervisor level
• Ability to bend, reach, stretch, lift, carry and move at least 25 pounds; ability to lift and carry product, cartons, props or fixtures up to 50 pounds

Skills

Experience

1+ years of experience managing competitive retail space at the lead supervisor level or equivalent

Workplace

Compensation

The base compensation for this position ranges from GBP 31,200 to GBP 34,000 per annum.

Benefits

Inclusive and innovative working environment, internal mobility and career progression, 1 paid volunteering day per year with opportunities for global projects, learning and development opportunities with Ambassador Programme, regular social events, equity inclusion and diversity initiatives including employee resource groups and regional inclusion councils, attractive employee discount, compelling incentive programme

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.