- Location
- Ellesmere Port England UK
- Address
- Cheshire Oaks Designer Outlet, Unit 165/166, Kinsey Road, Ellesmere Port CH65 9JJ View map
- Employment
- Temporary
- Seniority
- Supervisor
- Compensation
- £31,200–34,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- 14, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach is hiring a Temporary Retail Supervisor at Cheshire Oaks Outlet in Ellesmere Port. The role leads sales-floor execution, team development and customer experience, supports store operations and performance, and provides HR and conflict-resolution support when the leadership team is absent. The full-time equivalent base pay range is £31,200–£34,000 annually; pay for part-time roles is prorated to contracted hours, and actual compensation is determined by objective, job-related criteria.
Role & Responsibilities
- Maintain a visible leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
- Represent Coach’s values as a Brand Ambassador and increase brand awareness.
- Lead the implementation of company initiatives and support the full operation of the business.
- Maintain a growth mindset toward business and personal development initiatives.
- Build trust, uphold integrity, and foster collaboration across the store and organization to promote a fair, positive experience and an inclusive team culture.
- Monitor and analyze sales data, identify trends, recommend ways to improve store performance, and implement individualized team development to enhance the customer experience.
- Apply strong business acumen and execute forward-planned strategies to achieve leadership initiatives for store goals and KPIs.
- Support recruiting, interviewing, performance evaluations, and high-level training as needed.
- Provide feedback and guidance to improve individual performance and hold the team accountable for individual and business goals.
- Follow and enforce company policies, procedures, and store operating procedures.
- Help execute innovative strategies that deliver exceptional experiences for internal and external partners.
- Foster a customer-centric culture, prioritize customer satisfaction, and mentor the team in clienteling strategies that build long-term customer relationships and meet business goals.
- Provide HR and conflict-resolution support to the team and district in the absence of the leadership team.
- Champion company resources that support a healthy work environment for internal customers.
Qualifications
- At least 1 year of equivalent experience managing a competitive retail environment at Lead Supervisor level.
- Ability to bend, reach, and stretch, and to lift, carry, and move at least 25 pounds; occasionally lift and carry products, cartons, props, or fixtures weighing up to 50 pounds.
Skills
Experience
At least 1 year of equivalent experience managing a competitive retail environment at Lead Supervisor level.
Workplace
The successful candidate will be located in Ellesmere Port, England, UK, with easy access to Liverpool.
Explore jobs in England or in the UK.
Compensation
The base compensation for this position ranges from GBP 31,200 to GBP 34,000 per annum.
Benefits
Inclusive, innovative, and fun working environment; internal mobility and career progression; one paid volunteering day per year and opportunities to volunteer on global projects; learning and development opportunities through the Ambassador Programme; regular social events; employee resource groups and regional inclusion councils; employee discount; incentive programme.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Supervisor», «Retail Team Supervisor», «Store Sales Supervisor», «Customer Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.