- Location
- 200-206 Regent Street (View map)London W1B 5BNUK
- Employment
- Full-time
- Seniority
- Entry-Level
- Compensation
- £30,160–32,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 9, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
The Sales Support Associate supports Coach’s store success through client service, point-of-sale operations, stock flow, sales-floor upkeep, and visual merchandising. The role requires at least 1 year of retail experience and flexibility to work nights, weekends, peak season, high-traffic retail days, and public holidays. The full-time equivalent base pay range is £30,160–£32,000 annually; part-time pay is prorated to contracted hours, and actual compensation is determined using objective, job-related criteria.
Role & Responsibilities
- Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
- Represent the brand internally and in the local market, and support social media engagement.
- Operate the POS accurately, keep the cash wrap organized, and handle cash and media in accordance with policy.
- Recommend add-on products, promote gift cards, and capture customer information where permitted.
- Receive, process, and organize shipments and transfers; report discrepancies and keep the stockroom clean.
- Manage stock levels, replenish the sales floor, and carry out visual merchandising updates.
- Support sales floor activities, respond confidently to customer requests, and work with the team or management as needed.
- Maintain housekeeping standards and follow Loss Prevention guidelines.
Qualifications
- At least 1 year of previous retail experience, such as cashier, stock, or sales experience; experience in a luxury retail service environment is preferred. A combination of education and experience will be considered.
- Current knowledge of fashion trends and competition in the marketplace.
- Knowledge of cash register systems and basic computer skills, including the ability to use an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
- Strong attention to detail and organizational skills.
- Ability to multitask and work in a fast-paced environment.
- Excellent communication and customer service skills.
- Strong English language proficiency.
Skills
Experience
At least 1 year of previous retail experience, preferably in a luxury retail service environment.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Compensation
The base compensation for this position ranges from GBP 30,160 to GBP 32,000 per annum.
Benefits
Inclusive, innovative, and fun working environment; internal mobility and career progression; one paid volunteering day per year and opportunities to volunteer with global projects; learning and development opportunities through the Ambassador Programme; regular social events; Equity, Inclusion & Diversity initiatives, including employee resource groups and regional inclusion councils; employee discount; incentive programme.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.