Clinique Counter Manager

About Clinique

Clinique, founded in 1968 and part of The Estée Lauder Companies, is a pioneering prestige beauty brand built on dermatologist-developed skincare, rigorous testing, and a promise of effective, individualized care. As an employer, Clinique offers professionals the opportunity to contribute to a globally respected house where science, service, and innovation meet. Its teams are united by a commitment to skin expertise, inclusive beauty, and trusted client relationships, whether in retail, education, marketing, product development, or corporate functions. Employees join a culture that values precision, learning, collaboration, and the confidence that comes from helping people achieve healthy, radiant skin.

Role & Responsibilities

• Lead, coach and develop Sales Associates to achieve sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, customer relationship management and leadership of a high-performing team.
• Coach others to reach their full potential.
• Manage business planning, consumer insights, event management, customer relationship management and front-line marketing.

Qualifications

• Effective verbal and written communication skills and excellent interpersonal skills.
• Strong customer service skills and the ability to win people over.
• Results-oriented, with strong drive to meet objectives and standards.
• Pursues goals beyond what is required or expected.
• Recognises others’ development needs and strengthens their abilities.
• Anticipates, recognises and meets customers’ needs.
• Handles difficult and tense customer service situations with diplomacy and tact.
• Guides others’ performance while holding them accountable.
• Cultivates and maintains extensive informal networks.
• Models respect, helpfulness and cooperation.
• Strong attention to detail and organisational skills.
• Able to work autonomously and contribute to a team.
• Proactive and positive approach to work and tasks.
• Uses confidentiality, tact and discretion when dealing with people.
• Retail sales experience.
• Team leadership capability.
• Experience level dependent on business and store size.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of computerised systems, including email and Microsoft Excel.

Skills

Experience

Retail sales experience; leadership and business management experience gained in a fast-paced retail environment. Experience level depends on business and store size.

Workplace

Benefits

Progressive career opportunities, training and development, and a competitive remuneration and benefits package.

Culture

Clinique fosters a science-led, service-oriented workplace where teams are encouraged to combine dermatological expertise with empathy and personalized care. As part of a global prestige beauty environment, the brand values inclusivity, continuous learning, and high standards of professionalism, empowering employees to help clients feel confident in their skin.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.