Clinique Counter Lead
- Location
- LoughboroughLeicestershireUK
- Department
- Retail & Boutique Operations
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- Sept 22, 2026
Counter Lead at Clinique Boots Loughborough – drive sales and brand excellence in beauty retail for Estée Lauder.
Role & Responsibilities
- Drive sales performance and market share through consistent consumer focus and industry-leading retail standards
- Represent the brand credibly and professionally to internal and external stakeholders at all times
- Maximize sales through effective selling techniques, excellent service delivery, and retail best practices
- Achieve daily and weekly sales targets while identifying all available sales avenues including events, omnichannel, and digital channels
- Monitor competitor activity and identify missed opportunities to strengthen market position
- Leverage social media strategically to protect and enhance the brand image
- Execute local brand strategy and marketing initiatives in alignment with retailer objectives
- Deliver exceptional service standards with zero tolerance for complaints through proactive improvement measures
- Serve as brand ambassador ensuring company values are visibly represented and brought to life
- Manage consumer complaints and refunds in accordance with company guidelines to satisfactory resolution
- Maintain up-to-date product knowledge through digital tools to deliver industry-leading consumer experiences
- Develop and execute consumer recruitment and retention strategies to build a loyal customer base
- Maintain daily retail standards for product presentation, housekeeping, displays, messaging, and pricing
- Review and maintain retail standards on a daily basis against required benchmarks
- Complete deliveries, stock movements, and associated administration within company timeframes
- Execute all auditable processes and administration according to company guidelines and correct identified risks
- Minimize stock loss by implementing company security policies and procedures correctly
- Ensure a safe working environment for consumers by adhering to company and retailer policies
- Manage daily replenishment and make informed commercial decisions using available reports
- Plan and deliver visual merchandising layouts according to guidelines and approved timescales
- Identify and address stock and packaging issues, escalating when necessary
- Manage all promotions and discounts in line with company guidelines
- Identify product trends and suggest enhancements to boost performance
Qualifications
- Experience in fast-paced retail and/or consumer-facing environments
- Commercial understanding and awareness of the industry
- Effective communication, organisation, and prioritisation skills
- Ability to drive self-development and continuous improvement
Skills
Experience
Experience in a fast-paced retail and/or consumer-facing environment is required. Candidates should demonstrate commercial awareness and understanding of the beauty and cosmetics industry.
Workplace
The successful candidate will be located in Loughborough, Leicestershire, UK, with easy access to Nottingham.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Clinique, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Brand Lead», «Beauty Counter Manager», «Sales Team Lead», «Cosmetics Counter Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.